Royal Bank of Canada
Location
Full job description
Job Summary
Job Description
What is the opportunity?
As a Centre Support Agent within Creditor Insurance, the candidate will provide professional, attentive and accurate service to our internal partners at first point of contact. You will be responsible to meet the immediate needs of the client/partner by processing tasks as required and resolving issues. You will also take accountability to accurately complete transactions and deliver a superior client experience with every interaction, and your primary goal is to provide right solution to our clients/partners, understand their/business needs and respond with the appropriate service or product offering.
What will you do?
- Provide consistent service within established Client Service Commitments/Service Partner Commitments and seek to improve the quality, timeliness and consistency of processing operations.
- Identify and recommend solutions to recurring errors and servicing gaps to Team Manager.
- Support revenue growth and focus on other opportunity spotting initiatives, while contributing to the overall success of the team by sharing new ideas and best practices.
- Ensure all authorities (SECAF, anti-money laundering, systems access etc.) are adhered to, reviewed and understood.
- Actively participate in coaching opportunities and learning opportunities to improve his/her individual and team contribution through collaboration.
- Ensure all documents are examined for completeness and accuracy and take appropriate steps to correct for client.
What will you need to succeed?
Must-have
- Strong knowledge of Creditor Insurance, systems, and ability to work in a fast-paced environment
- Strong verbal and written communication skills
- Adaptability to change
- Attention to details and investigative skills
Nice-to-have:
- Bilingual, fluency in both English and French
- BLIP trained
Special Conditions
Flexibility to work a shift within the hours of business; Monday to Friday from 8am to 8pm
What’s in it for you?
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options
- Sophisticated RBCI software tools to boost your productivity
Job Skills
Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-03-10
Application Deadline:
2025-03-15Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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