HCLTech
*Qualification:*
· Graduate in any Stream. (Commerce Graduates would be preferred)
*Desired Skills:*
· Good knowledge of Customer Service
· Excellent communication skills
· Ability to comprehend, assess and analyze the customer’s issue and provide appropriate resolution
· Ability to collaborate effectively with team members or other departments
*Technical Skills:*
· Working knowledge of SAP/ Oracle, Workflow tools, MS Office
*Language Proficiency*:
· Excellent Canadian French & English- Writing/Listening/Speaking
*Shift Time*:
· 11am – 8pm
_*Roles and Responsibilities:*_
· Handle customer interactions (telephonic / electronic)
· Maintain quality of customer interaction through empathic listening, comprehension, accurate analysis of the customer’s need and providing resolutions within defined timelines
· Coordinate and collaborate with other departments to resolve disputes per agreed timelines
· Ensure all service requests are handled in accordance to agreed metrics
Job Type: Full-time
Pay: $17.00-$18.00 per hour
Expected hours: 37.5 per week
Schedule:
* Monday to Friday
* Morning shift
Education:
* Secondary School (required)
Experience:
* Customer Service: 3 years (required)
* knowledge of SAP/Oracle, workflow tools, and MS Office: 1 year (required)
Language:
* Excellent French and English (required)