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Account Director – Affiliate Marketing (Maternity Leave Contract)
Location: Remote Position (applicants may reside in Toronto, Vancouver, or Montreal)
Contract Duration: 12-months (approximately)
Employment Type: Temporary/Contract
Description
This position is client-facing and plays a pivotal role in leading a team. The Account Director will motivate, lead and drive the success of their team. Success will be determined by program performance, team satisfaction and client satisfaction under their leadership. You are responsible for ensuring the highest caliber of service, strategy and results for the teams you oversee. You will also be responsible for holding the team accountable and helping them excel in overall strategy, program performance, and partnership opportunities based on industry trends, best practices, program KPI’s, client needs and AIM standards.
An Account Director at AIM is a team player who strives to support and empower their team and go above and beyond to set the standard of excellence in client care. You can manage and lead a team of people in a remote environment. You are self-motivated with a strong work ethic and desire to provide exceptional customer service to our clients and team members. You possess superior written and verbal communication skills, time management, and the ability to meet deadlines. You stay calm and maintain confidence and composure in client meetings and during high-pressure situations. You possess incredible attention to detail and are capable of multitasking. You are committed to providing the team and clients with honest and transparent reporting, feedback, and measurable recommendations designed to produce desired results. You are someone who takes initiative, is a strategic thinker and excellent communicator. With efficiency, quality, and innovation behind your work, you lead the team to deliver the best possible client experience and results.
At AIM, our promise is to always act in the best interest of our client. Every AIM team member, especially our Account Director, strives to fulfill this guarantee daily.
Who are we?
All Inclusive Marketing is a leading performance marketing agency offering strategically customized solutions and award-winning expertise in channels such as affiliate, search, social and content as well as strategic consulting and services. Our vision is to set the standard of excellence in affiliate program management worldwide.
We believe in leading with ethics and innovation to provide the highest level of results and performance marketing expertise for our clients. We are passionate about helping our clients reach, engage, and convert their buyers and affiliate partners to drive accelerated growth through new customer acquisition, incremental revenue buyer retention, loyalty, engagement, and brand presence.
Our team is made up of award-winning experts, who are passionate about all things digital marketing with special attention to affiliate and performance-based marketing. Our team is extremely supportive of one another. When one person succeeds, we all succeed, and we have each other’s backs to help make that happen.
What are the key points?
- Competitive Compensation
- Location: 100% Remote (virtual team of 30+)
- Benefits: Health/Dental/Vision/Disability/Life + 401k, Laptop, Mobile Phone, and Flexible Time Off
- Personality: Confident, driven, honest, open-minded, patient, optimistic and obsessed with setting the standard of excellence in affiliate and partnership marketing.
Are you an affiliate marketing veteran looking to grow in your career and take your knowledge to the next level? Are you someone that is always thinking of new ways to improve people’s skills and competencies and seeing people – and the organization – grow as a result of your efforts? Do you crave the opportunity to make an impact working with a team that’s leaning into a meaningful mission?
What are your major objectives?
In a key cross-functional position, the Account Director, within our Performance Marketing Division, you will collaborate closely with clients, affiliates, and internal teams to develop and execute effective affiliate marketing strategies that drive revenue and maximize ROI. The ideal candidate has a deep understanding of the affiliate and partner marketing landscape, possesses excellent communication and analytical skills, and has a proven track record of delivering results in a fast-paced environment.
Responsibilities
Lead, Manage and Execute – you are the escalation point above the account team. You work closely with them to execute on the promised deliverables.
- The Account Director will be responsible for managing a small team of Account Managers and Support (team of 4)
- The Account Director will oversee a portfolio of SMB clients in both the US and Canadian markets
- Provide expertise, guidance and a positive attitude
- Hold teams accountable for program performance and execution of industry and AIM best practices
- Ensure the highest caliber of communication, service, and teamwork is being delivered to our clients and each other
- Help manage client relationships, expectations, and satisfaction to help our team achieve consistently high LTR scores
- Keep the team motivation, productivity, and morale high
- Foster a leadership style that compliments the fast-paced, high-volume collaborative, and creative atmosphere of the company.
- Maintain highly qualified and engaged staff through coaching, mentoring and performance management
- Ensure we are DIGGing at all times (Delight, Innovate, Grow and Give back) for our clients, team and partners
- Provide guidance and support to team members, fostering their professional growth and development.
- Work closely with the account teams to ensure we are driving positive measurable results
- Assist with quarterly business reviews
- Conduct weekly team member check-ins and performance reviews
Affiliate Program Strategy and Execution – Assisting in developing and delivering comprehensive strategic plans is an important part of this role.
- Collaborate with clients and internal teams to develop comprehensive affiliate marketing strategies aligned with business objectives.
- Monitor industry trends, competitive landscape, and regulatory changes to stay up-to-date with best practices and ensure compliance.
- Understand clients’ business goals, marketing objectives, and target audience to assist account leads in developing tailored affiliate marketing strategies.
Performance Analysis and Reporting – Consistently working with the team to find opportunities for growth is a vital part of program management.
- Utilize data-driven insights to make informed decisions and drive continuous improvement of affiliate marketing strategies.
- Perform deeper analysis of performance data to identify gaps and/or opportunities to ensure that the program is on track to meet and exceed monthly, quarterly, and annual KPI’s.
- Be accountable to ensure their team is meeting program metrics and KPI’s, and report these to the executive team.
- Monitor and proactively optimize performance metrics.
- Understand tracking and technical aspects of networks and platforms
- Participate in network/platform monthly calls
- Maintain knowledge on industry trends and best-practices and share insights with the team.
What key skills and experience are needed?
- 5 years of professional experience with at least 3 years of hands-on affiliate marketing experience
- Previous experience thriving in a work-from-home or remote office environment
- Advanced Excel/Google Sheets and PowerPoint/Google Slides capabilities
- Excellent communication (verbal and written) and interpersonal skills to inspire and engage learners
- High empathy skills and the willingness to keep abreast of industry trends
- Strong organization and time-management skills to prioritize, delegate tasks and set goals for productivity
- Experience giving presentations to key stakeholders
- Comfort speaking on stage or in front of a group
- Knowledge of multiple affiliate networks and third-party tracking platforms a plus
- Multi-channel digital marketing expertise a plus
- Experience and knowledge of the Canadian affiliate market is a plus.
- French-speaking capabilities (both written and spoken) a plus.
Our Ideal Candidate
- Ability to effectively manage and maximize personal and team outputs and results in a remote environment.
- Self-motivated with a good work ethic and desire to do the right thing.
- Possesses superior written and verbal communication skills, time management skills and the ability to meet deadlines.
- Thrives in a fast-paced, team environment.
- Possesses mature and measured judgment with the ability to develop productive solutions to problems.
- Possesses incredible attention to detail and capable of multi-tasking and coordinating several projects at once.
What you’ll enjoy from us:
A Curated Team – A very supportive team of other high-performers who like to get things done, hold themselves accountable and help each other out wherever possible.
A Nurturing Culture – A culture that supports and nurtures your need to learn, grow and challenge yourself to be the best you possibly can be.
A Fantastic Lifestyle – A 100% remote work from home experience that allows you to enjoy your family, outside interests, hobbies and passions… and have a life 🙂
A Robust Benefits Package – Flexible benefits to support your individual lifestyle and life stage. Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family. A responsible sick & personal absence days policy designed so you don’t have to worry the moment a personal obligation or emergency arises.
If this sounds like a good fit, if you’re excited to do something challenging and meaningful that preserves your ability to enjoy life to the fullest, then please apply ASAP as we can’t wait to meet you!
Note: We have developed a unique, in-depth application process to help us pinpoint the best candidates. We read every application and will be in touch if there is a good fit. The more you tell, the deeper an understanding we gain and the more meaningful our first conversation will be.
This is a maternity leave replacement contract for the position of Account Director. While the role is intended to cover the leave period, there may be an opportunity for extension or transition into a permanent position based on business needs and performance. However, this is not guaranteed, and candidates should approach it as a defined-term contract.
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