Account Manager, Small Business National Accounts Team (Permanent and Anticipatory Contract)

Description – Account Manager, Small Business National Accounts Team (Permanent and Anticipatory Contract) (00053A)

Posting Date:

Mar 6, 2025, 9:12:57 PM

Primary Location:

Job Type:

Permanent

Schedule:

Full-time

Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day – for businesses, for Canada and for the people you work with.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

Team & Job Overview

The Small Business National Accounts Team (SBNA) is looking for self-motivated, organized, service-oriented Account Managers to join EDC’s Small Business Quebec & Atlantic Team. The successful candidates will be responsible for managing, maintaining and growing a large portfolio of Canadian customers and prospects in the small business segment while closely collaborating with key financial institution partners.

This will be achieved by qualifying potential EDC clients, cross-selling opportunities for current customers, and coordinating EDC resources to provide predictable product solutions and service delivery to the customer. You will raise awareness of EDC’s working capital solutions through regular contacts with financial intermediaries and other influencers.

Key Responsibilities

• Manages a large portfolio of small business clients ensuring demands are met and identifying cross-selling opportunities for EDC’s suite of risk management and working capital solutions to support export growth.
• Qualifies inbound inquiries from small businesses and/or financial partners to identify new potential business development opportunities, assessing export financing, risk management needs or other needs and matching solutions to these needs.
• Serves as the knowledge base and problem solver for the prospect/client, handling negotiation and managing interactions in a positive and professional manner ensuring mutual satisfaction and benefit for client/partner and EDC.
• Builds, monitors and advances individual sales pipeline while striving to achieve individual KPIs and supporting team targets.
• Plans and uses time effectively, while prioritizing competing draws on individual capacity from a large portfolio of customers.
• Collaborates closely with external partners and internal risk teams on transactions, being involved in transaction facilitation, and embodying a team player attitude.
• Executes projects, initiatives, and tasks related to the fulfillment of the market coverage mandate.
• Identifies trends and market intelligence observed through interactions with clients and prospective clients – representing the voice-of-the-customer to internal stakeholders.
• Motivated by the team’s mandate to help Canadian small businesses grow and succeed internationally.

Screening Criteria

• Undergraduate Degree in Business Administration, Finance, Commerce or other relevant discipline.
• Minimum of 2 years experience in business development, commercial lending, international business, financial services, or trade credit insurance.
• Knowledge of best practices in strategic sales and/or account management.
• Bilingualism (Proficient French & English).

Assets

• Business development experience in commercial banking.
• Knowledge of bank credit and lending practices.
• Knowledge of international business practices and international trade.
• MBA or CITP (Certified International Trade Professional) designation.

Location

• Export Development Canada is a hybrid work environment.
• This role may be performed from EDC’s head office in Ottawa or from our community hub in Montreal.
• Relocation assistance is available for eligible candidates.

EDC’s Commitment to Employment Equity

• EDC is committed to employment equity and achieving a diverse workforce. EDC actively encourages applications from women, Aboriginal peoples, visible minorities, persons with disabilities and members of the 2SLGBTQI+ community. If selected for an interview, please advise us if you need any special accommodation.

How to apply

Only candidates selected for an interview will be contacted.

Application deadline : Mar 22, 2025, 3:59:00 AM

EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation. Candidates must meet the requisite government security screening requirements.

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