Afternoon Dispatcher - ASL Distribution (Oakville)

Job Description

Job Description

Job Description

ASL Distribution is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

ASL Distribution, part of the Fastfrate Group, is a leader in Canadian warehousing and fulfillment services, supporting top North American brands with efficient, customer focused solutions.

With customized supply chain solutions, ASL’s warehousing and fulfillment teams expertly manage the receiving, warehousing, picking, packing, and shipping of products with precision and efficiency.

It’s an energetic, fast-paced environment, ideal for individuals who excel in teamwork, problem solving, and building efficient solutions to move goods through the supply chain.
Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:
We are currently hiring an Afternoons Dispatcher to join our Operations Team in Oakville.  This is a great opportunity for someone who’s not afraid to roll up their sleeves and do what needs to be done to make a significant contribution in positioning a forward-thinking company to the next level of achievement.  We are seeking a skilled and experienced Cross Border Dispatcher to join our team. As a City/Highway Dispatcher, you will be responsible for overseeing the operations of a fleet of vehicles, ensuring timely delivery of goods or services.

Hours of Work:
Monday to Friday, 10:00pm–6:00pm
Include any flexibility or predictability (“consistent schedule,” “rotating shifts,”)

Work Arrangement:
On-site 

Position Type:
Non-Union

Employment Status:
Permanent 

Work Location & Environment:
2789 Bristol Circle, Oakville, On
Office

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Key Accountabilities:
In this role, you will:

• Communicate dispatch information to Drivers
• Monitor and respond to driver’s satellite messages
• Participate in and support driver retention initiatives
• Collaborate with Customer Service and Planning teams to efficiently solve problems
• Maintain fair and equitable distribution of work
• Monitor driver performance and miles
• Coach driver’s regarding customs, hazmat, hours of service, policy, regulations, satellites
• Develop solutions for any driver inquiries
• Update customer websites
• Communicate & problem solve with customers as required
• Other duties as assigned

 

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Qualifications
We’re looking for someone who brings:
Education & Experience:

• Minimum of 2 years truckload dispatch experience is an asset
• Must have a minimum of 1 year of Customer Service experience

Skills & Attributes:

• Working knowledge of the North American transportation industry
• ACE and Customs/border crossing experience an asset
• Keen interest in building relationships with your team of drivers and co-workers
• Desire to urgently resolve incidents that occur while driver is delivering their load
• Exhibits a conscious effort to understand the causes instead of just the effects of a situation
• Completes daily tasks autonomously, but enjoys collaborating with others when solving problems
• Meticulous attention to detail
• Good communications skills (written and verbal)
• Intermediate level computer skills and proficient keyboarding

 

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How To Apply:
If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.
 

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