Arabic Bilingual Customer Service - Visa Application Centre - Toronto (6 months contract)
Job Description
Job Description
Job Description
VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in our Visa Application Center in Toronto. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.
Written & verbal communication skills in Arabic is preferred. This position would require the candidate to travel.
Submission Officer
ROLE AND RESPONSIBILITIES
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
EXPERIENCE/QUALIFICATIONS REQUIRED:
- Fluent in English is a requirement for this position.
- Bilingual and fluent in Arabic is a preferred for this position.
- Excellent written & verbal communication skills in both Arabic and English
- Minimum education: Bachelor’s degree or global equivalent
- Good knowledge of Microsoft Office packages
- A good attention to detail and high level of accuracy under tight timelines
- A proactive ‘can-do’ attitude
- Flexible / ready and willing to work additional hours, if needed
- Attractive Pay and Medical benefits
How to Apply
Ready to start your career as a Arabic Bilingual Customer Service - Visa Application Centre - Toronto (6 months contract) at VFS Services USA?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with VFS Services USA in Toronto.
Is this a remote position?▼
This appears to be an on-site role in Toronto.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.