Bilingual Collection Specialist

Job Description

Overview

Our client in the Financial Services industry is seeking a Bilingual Recovery/Collection Specialist to manage early-stage defaults and ensure effective collection processes are followed. You will lead by example, fostering strong relationships both within the organization and with clients.

Location: Toronto, ON (Must be onsite 3x a week)

Salary: Starting at CA$55,000 per year + full benefits

Working hours: Monday to Friday 8:30am-5:00pm EST

Key Responsibilities

• Monitor and manage mortgage accounts in early delinquency, working with clients to find solutions.
• Review account statuses to identify issues that need attention.
• Communicate with borrowers through phone, email, and written correspondence to assess their financial situations and offer guidance.
• Negotiate payment plans or solutions for clients struggling to meet their obligations.
• Document all interactions and account activities accurately.
• Prepare reports and seek guidance from senior team members on next steps.
• Participate in monthly projects as needed (e.g., obituary searches).

Qualifications

• Knowledge of collections, mortgage terms, risk management, and regulatory compliance.
• University degree or community college diploma.
• 1+ years of experience in the mortgage industry or financial services.
• Proficiency in MS Office and familiarity with CRM platforms (e.g., Salesforce).

Attributes

• Well-organized and capable of working independently or as part of a team.
• Detail-oriented and accurate.
• Strong communication and problem-solving skills.
• Bilingual in English and French is required.

Seniority level

• Associate

Employment type

• Full-time