Bilingual Licensed Insurance Advisor, Life & Health – Advice Centre

Royal Bank of Canada>

Job Summary

Job Description

What is the opportunity?

A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds—the flexibility you need for your life and the fulfillment you seek in your work. 

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Life Sales team at the RBC Insurance Advice Centre.  As a Licensed Insurance Advisor, Life & Health you will proactively interact with clients over the phone, providing them with insurance advice and solutions based on their individual needs. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success. You will contribute to an individual and team sales plan, successfully achieved through uncovering opportunities, providing solutions and referring to partners with the ultimate goal of deepening client relationships.

What will you do?

  • Take inbound as well as make proactive outbound calls to clients to identify potential Life and Health insurance opportunities, providing them with an exceptional client experience to meet their needs

  • Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations

  • Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating relationship building through meaningful discussions

  • Apply critical thinking during client interactions in order to identify and analyze risks and ensure clients are offered coverage that aligns to their needs

  • Use procedures effectively and seamlessly during calls

  • Contribute to team sales plan by achieving new business goals, right sell appropriate solutions, as well as proactively refer clients for other solutions

What do you need to succeed?


  • Possession of a Life License Qualification Program (LLQP)

  • Flexibility to work all shifts within the hours of operation. The Life & Health Advice Centre is open Monday – Friday 8:00am – 8:30pm and Saturdays 8:30am – 4:30pm

  • Exceptional customer service skills with the ability to build strong relationships and connect with clients.

  • Digital literacy across a broad range of services (i.e. laptops, smartphones, tablets etc.)

  • Bilingual, fluent in French and English


  • Knowledge of insurance products

  • Experience in a proactive sales environment

  • Post-secondary education

  • Customer service and/or sales experience in a contact centre environment

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

  • Working with an award-winning team Awards | RBC Diversity & Inclusion

  • A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options

  • Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.

  • Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.

  • Flexible work arrangements and leaders who support your needs—both personal and professional.

  • An opportunity to have real impact on the lives of the clients and the communities you serve.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager

Job Skills

Cold Calling, Competitive Markets, Cross-Selling, Customer Needs, Customer Service, Group Problem Solving, Insurance Product Development, Life Insurance, Sales

Additional Job Details







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Employment Type:

Full time



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Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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