Care Designer (Care Manager) - Registered Nurse (RPN / RN)
Job Description
Job Description
Job Description
Salary:
RPN / RN Nurse Care Manager (Care Designer)
Location: Mississauga, Ontario
101 Queensway W, Mississauga, ON
(next door to Mississauga Hospital)
Type: Full-time
Schedule: Flexible availability, including evenings, weekends, holidays, and on-call duties. Schedule provided 2 months in advance.
Key Responsibilities
Consult Conversion
- Conduct Caring Consults to assess physical, emotional, and environmental needs.
- Advise on client care and achieve 90% consult-to-client conversion.
- Build long-term relationships with community leaders and professional organizations for referrals.
Client Care Delivery & Experience
- Attend all First Visits with caregivers to ensure quality care and alignment with service agreements.
- Conduct supervisory visits to monitor caregiver fit and care quality.
- Develop and update individualized care plans.
- Educate clients on self-care and monitor risks/outcomes.
People Leadership
- Lead caregiver team: hiring, training, goal setting, and ongoing coaching.
- Ensure caregiver availability aligns with business needs.
- Oversee continuing education, including Discovery Day and monthly in-services.
- Conduct performance and job satisfaction reviews to maintain an employee Net Promoter Score (NPS) of 9+.
Scheduling Collaboration
- Work with scheduling team to adjust caregiver assignments and ensure client coverage.
- Step in to assist with scheduling when required.
- Monitor attendance via AlayaCare (keep Attendance Monitoring System below 5%).
Administration
- Maintain accurate client care plans, caregiver files, payroll, and billing records.
- Conduct quarterly audits to ensure 100% accuracy.
- Ensure compliance with health, safety, and employment legislation.
- Approve visits and premiums for payroll/billing.
Key Metrics
- Consult Conversion Rate: 90%
- Driving Revenue Growth
- NPS (Client & Employee Scores): 9+
- Attendance Monitoring (AMS): Below 5%
Qualifications
- Registered Practical Nurse (RPN) or Registered Nurse (RN), licensed in Ontario.
- CPR and First Aid certification.
- Valid drivers license and access to a car.
- Strong computer skills (G-Suite required; AlayaCare an asset).
- Excellent written and verbal communication skills.
- Highly organized with strong time management and multitasking skills.
- Background check with Vulnerable Sector Search (renewed every 5 years).
- Negative TB test (renewed every 5 years).
What We Offer
- Competitive salary (commensurate with experience).
- Performance bonus programs.
- Health benefits package.
- Competitive vacation allowance.
- Company car (fully wrapped in Nurse Next Door pink possibility of a Tesla).
- Opportunity to work with a team that is transforming home care through Happier Aging.
How to Apply
Ready to start your career as a Care Designer (Care Manager) - Registered Nurse (RPN / RN) at Nurse Next Door?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
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What skills are needed?▼
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