Catering Venue Manager - FIFA World Cup 26

Job Description

<p><strong><u>Role Summary:</u></strong> </p><p>We are searching for a talented, motivated and highly detailed Catering Venue Manager to join our team to help in the planning & execution of amazing experiences for the FIFA World Cup 26 Premium Hospitality Programs. </p><p> </p><p>As a Catering Venue Manager, you are responsible for coordinating and managing all catering operations across the set venue, ensuring consistency, quality, and profitability. You will support the Venue Operations & Catering teams in the day-to-day operation by performing certain tasks, whereby your role will include key responsibilities such as: </p><p> </p><p><strong><u>Key Responsibilities:</u></strong> </p><ul><li>Oversee the execution of catering service that align with FIFA World Cup 26 objectives, ensuring consistency, cultural relevance, and quality across all spaces within the venue. </li><li>Execute catering delivery strategy, staffing models, and service expectations by venue type following narratives set forth by core On Location Catering Team. </li><li>Collaborate with culinary and logistics teams to ensure narratives are realistic and executable under live-event conditions. </li><li>Implement strategic initiatives to elevate guest satisfaction through innovative food and beverage offerings, streamlined service delivery, and personalized hospitality experiences. </li><li>Lead the evaluation process by gathering guest and stakeholder feedback to identify opportunities and implement continuous service improvements. </li><li>Develop and manage detailed project timelines to ensure deliverables are met in alignment with organizational goals and client expectations. </li><li>Proactively identify potential issues and lead on-site troubleshooting to ensure flawless event execution from planning through live operations. </li><li>Work with Performance team to help create and oversee tournament time reporting. </li></ul><p> </p><p><strong>Other Duties & Responsibilities </strong> </p><p>This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice. </p><p> </p><p> </p><p><strong><u>You Have These:</u></strong> </p><p> </p><ul><li>3-5 years of progressive, full-time experience in the catering or hospitality industry, with a focus on multi-unit operations, and staff leadership. </li><li>Bachelor's degree in Restaurant Management, Hospitality Management, Food Service, or a related field; or an equivalent combination of education, training, and hands-on experience. </li><li>Proficient in Microsoft Office Suite, Adobe Acrobat, Zoom, DocuSign, and Smartsheet, with the ability to manage administrative and operational workflows efficiently. </li><li>Exceptional organizational and process management skills, with a proven ability to follow structured procedures and maintain operational consistency. </li><li>Maintains composure under pressure, consistently delivering high performance and sound decision-making in fast-paced, deadline-driven environments. </li><li>Strong interpersonal, communication, and negotiation skills, with experience resolving conflicts and collaborating across diverse teams. </li><li>Highly reliable with excellent time management, a strong work ethic, and a proactive, motivated approach to responsibilities. </li><li>Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary </li><li>Occasionally lift and/or move up to 20 lbs. with or without reasonable accommodation (modify based on country form of measurement) </li><li>The ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required. </li><li>Conversational English as a minimum </li><li>Legally able to work with no sponsorship assistance in venue location. </li><li>Ability to pass Accreditation process. </li></ul><p> </p><p> </p><p> This role will be paid as a weekly rate, based on 40 hours per week.</p>