Clerk/Receptionist, Mental Health & Substance Use Services

  • Full Time
  • Burnaby

Fraser Health


Salary range: The salary range for this position is CAD $24.76 – $26.38 / hour Why Fraser Health?:

Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.


We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Curious to learn what it’s like to work here? Like us on Facebook follow us on Twitter & Instagram or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Take the next step and apply so we can continue the conversation with you.


All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview: The Clerk/Receptionist assists with client intake and provides administrative support by performing duties such as providing reception services, typing material utilizing word processing software, setting-up and maintaining the filing systems, processing incoming and outgoing mail, faxes, reports/records and internal and courier documents, arranging meetings/special functions, and operating office equipment. Responsibilities:



  • Assists with intake of clients from Emergency and/or Community by performing duties such as obtaining information, completing documentation required for admission, liaising with information sources to obtain additional client information and maintaining wait lists.
  • Transcribes physicians orders by copying information, completing required forms and/or entering information into the computer and distributing as required.
  • Schedules and confirms patients for programs/services/activities such as diagnostic procedures, appointments or transportation by contacting appropriate departments, physicians offices or outside agencies and maintaining related records.
  • Maintains patient records according to established procedures by setting up charts, adding or removing forms, and forwarding discharged patient records to Health Records Department.
  • Performs reception duties such as greeting and directing visitors, answering the telephone, taking messages, answering routine inquiries or referring as appropriate; opening and distributing mail as required.
  • Maintains timekeeping and other staff related records by entering hours to timesheets, transcribing rotation hours by copying information onto required forms and/or entering into the computer, according to established procedures. Forwards timesheets, staffing information to staffing/appropriate department.
  • Maintains relief staff call in list information such as name, telephone number and work availability; contacting staff to fill vacancies as directed.
  • Maintains unit stationary and supply levels by monitoring stock, preparing stores orders, requisitions or stationary orders, completes equipment repair or maintenance orders as directed.
  • Orients new staff and students to unit by demonstrating procedures, answering questions and explaining unit organization and layout.
  • Performs clerical duties such as typing, recording and distributing meeting minutes, filing and photocopying.
  • Performs other related duties as required.

Qualifications: Education and Experience
Grade 12 graduation plus one year’s recent related office/clerical experience or an equivalent combination of education, training and experience.
Skills and Abilities

  • Ability to communicate effectively both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to work independently and in cooperation with others.
  • Ability to operate related equipment.
  • Ability to organize and prioritize.
  • Ability to type at 40 wpm.
  • Knowledge of general office procedures.
  • Ability to establish and maintain rapport with clients.
  • Knowledge of medical terminology.