Clinical Operations Coordinator – TELUS Health

TELUS

Status: Full Time – Weekday Evenings & Morning Weekends (Wednesday – Sunday)

Our team and what we’ll accomplish together


TELUS Health Virtual Care is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. TELUS Health Virtual Care connects more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user-friendly app, our team of Registered Nurses, Registered Practical Nurses, Nurse Practitioners, and Physicians can help patients get the medications they need, obtain referrals to specialists and lab requisitions, and have their health questions answered – 24/7, across the country, in French and English.

At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone.

We wake up every day with a single, simple question: “How can we help more people?”. This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause.
TELUS Health Virtual Care aims to put virtual care in the hands of every Canadian.

We help employees stay healthy and keep them performing at their best. During the current crisis, we are saving patients from entering high-risk environments and keeping them safe at home whenever possible.



Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking.

We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.


The Opportunity

Reporting to the Operations Manager, a Clinical Operations Coordinator helps us organize excellent and timely care delivery across the country. Primary responsibility is maintaining our clinical schedule and ensuring 24×7 service availability across the country.

Hours based on team needs between Saturday to Wednesday.

Responsibilities


The primary responsibility of the Operations Coordinator is high focus on clinician scheduling, providing support to the daily operations– our operations are increasingly complex – 24×7 availability, 13 jurisdictions, 6 time zones, nearing 700 providers. Key responsibility of the Operations Coordinator is to ensure service availability by maintaining and booking clinicians based on-demand, capacity utilization, and scheduling templates.

This requires long-term planning but also day-to-day flexibility as needs and availability change based on consultation volumes.


What you bring

  • Healthcare interest or experience a plus
  • Excellent interpersonal skills – friendly, approachable, customer-service orientation
  • Ability to establish and maintain strong relationships; both internally and externally
  • Ability to juggle multiple priorities with a positive and solution-oriented mindset
  • Ability to roll with the punches; working at a high-growth company means you will be managing change, jumping into new challenges, and adapting to curve balls
  • Proficiency in Excel or Google sheets
  • Strong organizational, detail-orientation, multitasking, and problem-solving skills
  • Takes ownership to complete tasks from start to finish
  • High comfort level with IT systems mandatory (Windows and Mac OS)
  • By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.