Cloud Developer

Cloud Developer/ Technical Support Specialist (Montreal) Location: Montréal, QC, CA
Jobs by Category: Technology Solutions
Job Function: Technology
Status: Full Time
Schedule: Regular
Description Join our team
Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are passionate about working with this leading-edge technology while providing best-in-class technical customer support, consider this superb opportunity at TELUS.
Here’s the impact you’ll make and what we’ll accomplish together
We are looking for a Cloud Developer/Technical Support Specialist who will passionately provide excellent technical customer service support for Google Cloud products solutions and application program interfaces (APIs), including App Engine, BigQuery & Cloud Storage. Working in a blended call center environment, you will provide real-time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24×7 support organization. You will partner with engineers and product managers to improve the product and make our customers successful.
Here’s how
Providing technical developer support to customers using Google Cloud Platform products, solutions & APIs
Reproducing customer issues in order to provide a holistic fix
Collaborating with internal support teams and customers to identify and document product bugs and feature requests
Implement effective solutions through connecting with multi-functional teams and resources
Partnering with internal teams to improve cloud products at a senior level
Leading users through public forums: third party & Google-owned
Qualifications You’re the missing piece of the puzzle
Must Have:
Proficient in at least one of Java or Python
Demonstrate comprehensive troubleshooting tactics
Ability to quickly learn and explain new complex technologies and subjects
Resourcefulness and strong research skills
Significant abilities in reading, understanding and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces
Must have proficient Oral and Written English language and good communication skills
Punctuality
Great-to-have
Proficiency in French speaking and writing is an asset
Advanced skills operating SQL REACT to manipulate data
Experience applying BigQuery, Cloud Storage & CloudSQL
Practical knowledge of Open Authorization (OAuth) servers, SQL (any dialect) Cloud computing & PaaS modern API technologies
Knowledge of Firebase application infrastructure
Preferred Qualifications:
College diploma in Computer Science or 2 years of relevant knowledge / experience
Effectively build solutions with Linux-based systems
Proficient with web protocols: Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), etc
Experience with Platform-as-a-Service (PaaS)
Code versioning tools such as Git, Subversion (SVN), etc
Knowledge of parallel/distributed computing: Not Only Structured Query Language (NoSQL), MapReduce, etc
Salary Range Performance Bonus or Sales Incentive Plan: Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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