Content Designer

Job Description

Position Title: CONTENT DESIGNER

Must-Haves

• 2-3 years of experience in UX Writing / Content Design
• Large enterprise experience
• Agile experience, specifically working with technical stakeholders
• Strong sense of collaboration with various stakeholder groups and ability to adapt to various working style
• Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the user
• Strong storytelling and foundations of voice/tone (online blogging, article creation, journalism/editorial work)

Plusses

• Specific experience within banking or other financial institutions
• Figma application experience
• Experience with UX Research tools (ie. UX Playbook)

Day-to-Day

We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for a diverse product portfolios, including: sales journeys, public website, secure sites, and sustainable banking initiatives. You will collaborate closely with various product partners, designers, and content designers to ensure the delivery of high-quality content. The ideal candidate is expected to have excellent organizational and stakeholder management skills.

Responsibilities:

• Works independently, or with oversight from more senior content designers, on content design projects that are concisely defined or contain limited unknowns. Collaborates effectively with working teams.
• Works on technical problems with small to large scope, asks questions to confirm and validate requirements to execute on deliverables.
• Works on content problems with relatively small scope and asks questions to ensure they have all relevant information to create solutions.
• Able to improve existing content by ensuring writing complies with technical input constrains and design module builds within our Content Management System (CMS) with a focus on accessibility.
• Self-managed to execute on content QA process and procedures and content intake management by following content authorship roles and responsibilities.
• Can produce well-crafted content deliverables that meet stated requirements.
• Able to iterate rapidly, create multiple solutions.
• Strong attention to detail in using correct grammar, consistency, and following defined content guidelines.
• Self directed and meets deadlines.
• Listens to feedback and incorporates it appropriately with help from mentors / managers.
• Works effectively with PM, content, design, development and other cross-functional partners to understand problem, goals and arrive at best solution.
• Can solicit, weigh and integrate diverse feedback from multi-disciplinary stakeholders.
• Clearly communicates decision-making rationale to team members.