Contract Intensive Case Management Worker – Health Navigation [$28.76/ hr]

  • Full Time
  • Toronto

Homes First

Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Location: Scarborough (near 401 and Warden Ave)
Contract duration: 11 months

Hours of Work: Monday – Friday, 9am – 5pm, with one late night required per week

Starting Date: ASAP

Submit Resume to:


This position supports the onsite health teams and connects residents to clinicians onsite and in the community to help residents benefit from medical care, while adhering to the mission statement and policies and procedures of Homes First Society.

Job Responsibilities:

  • Develop, implement and monitor individual case management plans and crisis plans in collaboration with for each client with other Intensive Case Management workers in your team.
  • Support the residents with daily needs;
  • Administrative tasks such as answering the phone, processing client intakes and discharges, and tracking statistical information;
  • Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and HFS’s policies and procedures;
  • Ensure that data collected during intakes is shared with co-workers in your group to assist in determining the clients’ needs and developing a plan of action with the clients;
  • Provide appropriate referrals, information and advocacy to other support services to assist clients
  • Support medical community partners and services that come onsite to provide medical supports to clients
  • Schedule patients meeting based on Inter City Health Associates (ICHA) criteria
  • Input demographics and other required information for scheduled patients into the Electronic Medical Record OSCAR (EMR) as needed
  • Fax relevant clinical documents as required for the provision of the Services
  • Assist with follow up on referrals or tasks to support clients when needed
  • Complete and utilize assessment tools for the clients;
  • Within your team, regularly visit clients and update the assessment of support and stabilization needed;
  • Demonstrate appropriate professional boundaries with clients, staff, and community partners and abide by all Homes First Society’s policies and procedures e.g. Anti-Harassment and Discrimination and the Staff Code of Conduct;
  • Apply crisis intervention and conflict resolution skills to prevent escalations
  • Work in accordance with the Ontario Occupational Health and Safety Act;
  • Work with other Intensive Case Management Workers to develop and provide referrals for specialized supports to clients based on client’s goals, needs and choices;
  • Other duties as assigned by the Supervisor of Health Navigation.


  • Direct experience in a residential setting;
  • Experience working from a client-centred approach with chronically homeless adults including those who, come from racially and ethnically diverse backgrounds, experience barriers to services due to physical and mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent immigration, or who are transgender;
  • Experience with individuals who lack primary health care and/or struggle to maintain medication regiments;
  • Demonstrated experience with harm reduction approaches and knowledge of necessary information and referrals to allow individuals the option to adopt some of the approaches into their daily lives;
  • Possess strong written, interpersonal, and oral communication skills
  • Excellent assessment, informal counselling, analytical, and group facilitation skills;
  • Highly developed ability to plan and prioritize work, while remaining adaptable and flexible;
  • Possess strong skills in crisis intervention, and conflict resolution
  • Problem solving and decision-making skills under pressure; able to create and implement creative solutions;
  • Knowledge and awareness of the housing first approach;
  • Extensive knowledge of community-based resources for low-income people;
  • Ability to network with external agency staff to meet client needs;
  • Ability to work productively within a team setting and also independently;
  • Ability to constructively give and receive feedback;
  • Well-developed interpersonal skills that will produce effective and productive relationships with the residents, community, external agencies and staff of HFS;
  • Demonstrated ability to utilize case management software systems;
  • Highly developed case management skills;
  • Possess strong organizational and administrative skills;
  • Knowledge of after-hour services in the GTA;
  • Literacy in Word, Excel, Outlook, Windows;
  • Knowledge of Electronic Medical Record OSCAR (EMR) an asset;
  • Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset;
  • Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector considered an asset
  • Able to lift 20 pounds.

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society

Homes First Society is an equal opportunity employer

Please no phone calls, only those people selected for interviews will be contacted.


Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

Covid-19 Vaccination Policy:

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.