Contracts & Performance Coordinator, Mental Health and Substance Use – Surrey

  • Full Time
  • Surrey

Fraser Health

Salary range: The salary range for this position is CAD $44.14 – $63.45 / hour Why Fraser Health?:

Make a Meaningful Impact as Our Contracts and Performance Coordinator for Mental Health and Substance Use.

Are you driven by the opportunity to enhance mental health and substance use services? Join our team as a Contracts and Performance Coordinator for MHSU and play a pivotal role in driving improvement initiatives.

We’re seeking individuals with a Bachelor’s degree in Business Administration, Finance, or a related discipline, coupled with five years of recent experience in contract management and performance improvement. If you have a background in finance, project management, or change management, we encourage you to apply.

Experience with LEAN methodology is considered a valuable asset, as it aligns with our commitment to efficiency and effectiveness. As our Contracts and Performance Coordinator, you’ll have the opportunity to implement LEAN principles to streamline processes and enhance service delivery.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview:

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

This position is responsible for the oversight, maintenance and monitoring of contracts for MHSUS contracted partners.

Accountable to ensure contracts held with external /contracted service providers are effectively managed and perform according to FH standards and best practices. Monitors contracts throughout their life cycle; develops strategies for corrective actions and/or contract changes to mitigate variances regarding operational and performance standards. Applies LEAN methodology to workflow processes; provides recommendations to contract managers regarding their contracts. Ensures congruency of opportunities for provincial funding and regional needs.

Collaborates and consults with FH departments concerning requirements; works with operational leadership to define contract management expectations for service contracts to ensure consistency and integration with strategic and operational goals. Monitors, develops and recommends resolution for the mitigation of variances in service delivery and funding of contracted service partners.


  • Ensures contract performance accountability and service provider compliance to contract terms are met through the oversight, monitoring and analysis of key performance indicator information.
  • Conducts regular analysis and reporting of contract performance accountability by developing and implementing mechanisms to track, analyze, monitor and report information related to quality and key performance indicators such as utilization levels, financial / budgetary performance, attainment of specified targets/objectives and other related criteria.
  • Monitors contracts and flags issues or needs (i.e. contract renewal, annual reviews, issues requiring escalation, reporting needs, etc.)
  • Collates information regarding performance issues or performance improvement plans; collaborates with Contract Manager to ensure actions are carried out in a timely manner.
  • Acts as key contact and liaison with HSP finance and contracts department as needed to ensure timely and consistent process for contract renewals and updates.
  • Responds to service provider issues that arise, in collaboration with contract manager and operational leadership. Collaborates with the service provider to identify issues; initiates corrective action when service provider performance deviates from contractual expectations and/or where decisions cause service providers to deviate from expected performance outcomes.
  • Applies LEAN methodology to workflow processes. Provides recommendations regarding workflow for systems that support contracted service providers.
  • Initiates and promotes quality improvement initiatives that impact client and staff safety to enhance the efficiency and capacity of services provided.
  • Consults with staff and other stakeholders to provide professional advice, facilitate consensus and resolve contractual and contract-related issues; ensures the development and approval of service guidelines, policies and procedures.
  • Monitors activities and performs variance analysis to identify activity anomalies; performs corrective action as required; identifies efficiencies and promotes optimal use of available resources; provides recommendations on current and future service program adjustments.
  • Collaborates with other FH staff to clarify and resolve issues related to program initiatives. Participates on internal and/or external committees to conduct joint research, evaluation and quality improvement initiatives, as requested.
  • Ensures the Director and contract managers are informed of and aware of significant events and activities in the area(s) of responsibility.


Bachelor’s degree in Business Administration, Finance or related discipline, plus five (5) years’ recent related experience with contract management and performance improvement, including experience in finance, project and/or change management; or an equivalent combination of education, training and experience.

Experience in LEAN methodology (improvement of customer value through process improvement) is considered an asset.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

  • Demonstrated knowledge of contract management and performance improvement as it relates to contracted health care practice, delivery and services.
  • Knowledge of risk management concepts and practices.
  • Ability to integrate administrative, professional and operational aspects of projects and programs in an effective and efficient manner.
  • Demonstrated leadership, analytical, planning and evaluation skills.
  • Demonstrated negotiation and facilitation skills coupled with ability to resolve complex multi-stakeholder issues.
  • Ability to work independently and as a member of a team.
  • Strong interpersonal and teambuilding skills with ability to develop and maintain effective working relationships with vendors and a variety of internal/external contacts.
  • Ability to operate related equipment including related software applications.