Customer Care Representative

Job Description

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? 

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Customer Care Representative 

This unique position requires travel around the Greater Victoria Area, including Sidney and Langford in support of our diverse clinic network. A vehicle is required.

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands.  We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Victoria, BC (Requires a vehicle for travel around the Greater Victoria area)

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

•    Providing exceptional customer service in person, over the phone and by email

•    Scheduling appointments and organizing files for the clinic's Hearing Care Professionals    

•    Managing and maintaining client accounts while building relationships

•    Working with insurance companies to ensure successful third-party billing operations

•    Assist with cleanings and minor in-clinic device repairs – don't worry, training provided

What you get in return:

•   This role offers an hourly wage of $20–$23, based on experience. 

•   Extended Health Benefits Package starting on day one 

•   3 weeks vacations to start, increasing with tenure

•   6 days of personal time in your first year

•   Additional days off, including your Birthday

•   Monday – Friday (business hours)   

•   Eligible for Quarterly Bonus

•  Growth and development opportunities including education sponsorship

•  Opportunity to work across multiple clinic locations 

We'd love to hear from you if:

•    You possess strong communication and customer service skills

•    You have experience or would enjoy working on and reconciling accounts receivable

•    Your aligned with our value of helping others

•    You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

 Don't think you meet the criteria?

 If you're willing to go all in and learn, we'd still love to hear from you 

 Apply today, we look forward to reviewing your application

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands.  Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations.   Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova –  Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

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