Customer Management Manager
MIP Inc
Montréal
Job Description
We’re Hiring: Customer Service Manager – Anjou Are you a people-focused leader who thrives on delivering outstanding customer experiences?We’re looking for a Customer Service Manager to lead our North American Customer Service team and take our customer experience to the next level.
Lead, coach, and inspire a high-performing team dedicated to providing best-in-class service.
? Oversee daily operations, ensuring our customers receive exceptional support and timely order fulfillment.
? Drive continuous improvement, using technology and data to streamline processes and enhance efficiency.
? Collaborate across departments Sales, Purchasing, and Logistics to ensure customer priorities are always top of mind.
5+ years of experience in customer service and/or sales
✅ Strong leadership and communication skills in both languages French & English is a must
✅ Experience with ERP systems (Business Central experience is an asset)
✅ A proactive, customer-first mindset and a passion for problem-solving
Location: Montréal (Hybrid/On-site Tuesday, Wednesday & Thursday)
? Reports to: Global Director, Logistics and Customer Service
Nous recrutons : Gestionnaire du service à la clientèle – Anjou
Êtes-vous un leader axé sur les personnes, motivé par l’excellence du service et l’expérience client?
Nous recherchons un·e Gestionnaire du service à la clientèle pour diriger notre équipe nord-américaine et faire passer notre expérience client au niveau supérieur.
Diriger, encadrer et inspirer une équipe performante dédiée à offrir un service de premier ordre.
? Stimuler l’amélioration continue en utilisant la technologie et les données pour optimiser les processus et accroître l’efficacité.
? Plus de 5 ans d’expérience en service à la clientèle et/ou en ventes
✅ Solides compétences en leadership et en communication bilinguisme français et anglais obligatoire
✅ Relevant de : la Directrice mondiale, Logistique et Service à la clientèle
How to Apply
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