Customer Marketing Manager

Job Description

Job Description

Job Description

About Us:

At Logic Executive Search and Workplace Solutions we strive to be a valued, strategic business partner providing the highest level of executive recruitment expertise and customized workplace strategies.

The Opportunity:

Our client, a rapidly growing global SaaS (Software as a Service) company, is looking for a Customer Marketing Manager to join their team in Toronto, Ontario. The Customer Marketing Manager will help to design and execute programs that strengthen engagement, deepen customer relationships, and develop data-driven strategies across the customer lifecycle.

What’s In It For You?

· Competitive Base Salary

· Comprehensive Benefits

· Ability to work 1 week a year in any location in the world

· Free Gym Membership and Free Underground Parking Available

What You’ll Be Responsible For:

· Creating multi-channel campaigns that drive engagement, adoption, and retention throughout the customer journey.

· Analyzing customer behavior and usage trends to identify opportunities and risks, turning insights into actionable strategies.

· Partnering with revenue and success teams to design targeted campaigns that promote upsell, cross-sell, and expansion.

· Segmenting customers based on engagement and value metrics to deliver tailored communication journeys.

· Leading initiatives to capture success stories, testimonials, and case studies, and enhance presence on review platforms and industry forums.

· Planning and executing webinars, workshops, and community events to strengthen relationships and showcase product value.

· Conducting A/B testing and continuously optimizing campaigns to improve engagement and conversion rates.

· Tracking, measuring, and reporting on campaign performance using analytics and automation tools.

The Ideal Candidate:

· Post Graduate Degree or Diploma in Marketing, Sales, Business, or other relevant fields.

· 5 – 7+ years of experience in Consumer Marketing, Lifecycle Marketing, or B2B Marketing, specifically in the SaaS industry.

· Hands-on experience with marketing automation, email marketing, and webinar programs; familiarity with CRM and automation platforms (Salesforce or similar).

Complimentary Experience:

· Excellent written and verbal skills for crafting clear, engaging, customer-centric messaging.

· Ability to thrive in a fast-paced, global tech environment; results-oriented and team-focused.

Logic Executive Search and Workplace Solutions is dedicated to supporting opportunities that reflect the diversity of the communities we serve. We value diverse perspectives and experiences, and encourage individuals from all backgrounds to apply, including those who may not meet every requirement listed.

If you are interested in applying for this position, please forward a copy of your resume to angelo@logicexecutivesearch.com. We thank all those who apply for this role, however, only those selected for an interview will be contacted.

Logic Executive Search and Workplace Solutions is committed to providing accessible employment practices that follow the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please let our recruitment team know.