Customer Service Agent English Speaking REMOTE
Job Description
Job Description
Job Description
Customer Service Agent English Speaking REMOTE
Job Type: Full Time – Work from Home
Hours: Vary from 8:00 am -10:00 pm (Open availability) M-Sun
Salary: $17.00 CAD
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Job Duties / Responsibilities / Essential Functions:
Receive English inbound calls
Place outbound calls to existing English clients and customers
Answer questions from English customers and forward messages to clients
Meet Quality Assurance requirements and other key performance metrics
Maintaining a working knowledge of company products, services, and promotions for our clients
Required Knowledge /Skills / Abilities / Qualifications:
Excellent interpersonal, written, and oral communication skills
Flexible availability (we are a 24/7 call center)
English candidate required for this position
Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environment
Ability to learn and navigate new software quickly
Goal-oriented with professional work ethics
Basic knowledge of Microsoft Office
Leadership skills
Reliable transportation
Previous Customer Service experience
Customer Service: 1 year (Preferred)
WAH Requirements:
PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.
How to Apply
Ready to start your career as a Customer Service Agent English Speaking REMOTE at Contact Centre Growth Corp Inc?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Contact Centre Growth Corp Inc in Winnipeg.
Is this a remote position?▼
This appears to be an on-site role in Winnipeg.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.