Customer Service Representative
Job Description
Job Description
Job Description
Essential Duties and Tasks
- Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
- Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
- Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
- Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
- Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
- Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
- Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
Qualifications, Education and Experience
- HS/GED required; AS preferred
- 5-8 years' experience in a related field experience in a related field required.
- This position has no leadership duties.
- Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
- Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Schedule
- Shift schedule is from 9 am - 5:30 pm
- Fully on-site
Why ProAmpac
- Competitive compensation and comprehensive benefits
Apply Today
ProAmpac is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace. Accommodation is available during the hiring process and on the job, in accordance with the Ontario Human Rights Code and AODA. If contacted, please let us know if you require support - we'll work with to ensure respectful, appropriate accommodation.
How to Apply
Ready to start your career as a Customer Service Representative at ProAmpac Bellepak Ltd?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with ProAmpac Bellepak Ltd in Markham.
Is this a remote position?▼
This appears to be an on-site role in Markham.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.