Customer Success Manager, IgniteTech (Remote) – $60,000/year USD

  • Full Time
  • Nepean

Crossover

Are you ready to revolutionize customer success?. While most companies are stuck in reactive mode, we’re pioneering an AI-powered approach that’s changing the game.

At IgniteTech, we’re not just keeping up with the SaaS market – we’re defining its future.

Picture yourself at the intersection of artificial intelligence and customer relationships, where data-driven insights meet human empathy. We’re not just solving problems; we’re preventing them before they surface.

In a world where only 33% of businesses proactively use technology for customer engagement, we’re proud to be leading the charge in AI-first customer success.



This role isn’t about following the traditional playbook – it’s about writing a new one. You’ll be wielding cutting-edge AI tools to transform customer interactions from routine check-ins into strategic growth opportunities.

If you’re excited about being at the forefront of innovation while building meaningful customer relationships, this position could be your next career-defining move.

What you will be doing


Orchestrate AI-powered customer journeys that turn data into delight – from smart issue resolution to personalized engagement strategies
Transform product adoption through intelligent recommendations and customized user experiences
Drive business growth by identifying and capitalizing on AI-detected opportunities for expansion and optimization

What you will NOT be doing


Cold calling or hunting for new business – we’re focused on nurturing existing relationships
Getting bogged down in technical support tickets – we have dedicated teams for that
Writing code or developing products – though you’ll be instrumental in shaping their success

Key Responsibilities


Champion customer success by masterfully combining AI insights with relationship management to boost retention, deepen engagement, and unlock new revenue streams through strategic upselling

Candidate Requirements


Navigate the B2B software landscape with 2+ years of customer success expertise under your belt
Demonstrate hands-on experience with modern AI tools like ChatGPT, Claude, or Bard – you’re already riding the AI wave

This position is also known as:


Client Solutions Executive
Manager of Customer Success
Customer Success Consultant
Senior Customer Success Specialist
AI Sales Consultant
AI Customer Success Manager
AI Account Executive
Customer Experience Manager
Client Engagement Manager

To apply, please visit the following URL: