Customer Support Intern

Job Description

Job Description

Job Description

Customer Support Intern (Hybrid)  Survalent is seeking a Customer Support Intern to provide Survalent is seeking a Customer Support Intern to support internal operations and contribute to a new initiative focused on improving technical documentation. This internship offers hands-on experience in customer support processes, internal licensing management, and IT/cloud knowledge documentation within an enterprise environment. The successful candidate will work closely with internal teams to assist with licensing-related tasks and help build and organize technical articles in Survalent’s Confluence knowledge base.   What you will be doing: * Develop a pilot project to create and maintain a knowledge base with IT and cloud-related articles * Support the administration and customization of our cloud infrastructure. * Customize PRTG dashboards and configure monitoring alerts. * Engage with customers by supporting the Support Team with follow-ups and case handling. * Assist the Licensing team with day-to-day operational activities. * Perform other related duties as required. * Other duties as required  Education and Experience: * Enrolled in a University Program in electrical engineering, computer engineering, mechatronics, electronics and communications or similar discipline  * Effective English communication skills, both written and verbal. * Customer focus with ability to work under pressure. * Microsoft Windows Proficiency (both Server and PC level) * Knowledge of Microsoft SQL Server and IIS. * Experience in a Technical Support/ Customer service role is considered an asset * Knowledge of Power Engineering and Distribution Networks is considered an asset * Strong multi-tasking ability. * Problem solving skills- ability to think out of the box. * Self-motivated and empathetic listening skills   This is an internship position reporting to the Manager, Customer Support. If you are interested in joining a growing organization in this exciting role, please apply with your resume and cover letter   About Us: Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization, and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid.   Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply.  Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.   While we appreciate the interest of all applicants, only those selected for an interview will be contacted.