Dipatcher/Call taker
Job Description
Job Description
Job Description
The Opportunity
Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office. This entry-level role is responsible for answering incoming calls, answering emails to book taxi services through riide’s advanced computer dispatch system.
The details
Status: Part-Time- Union (opportunity to transition too full-time)
Location: Saskatoon, SK (Onsite)
Start Date: Immediate
Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), weekends
Reports To: Dispatch Manager
The responsibilities
The Call Taker is responsible to:
- Support customer service excellence by answering incoming calls with professionalism and efficiency;
- Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
- Positively interact with the Dispatch Office team;
- Proactively deescalate customer complaints.
- Transfer issues to the Dispatch Manager; and
- Other duties as directed.
The requirements
To be successful as a call taker, you will possess:
- General knowledge of Saskatoon (key landmarks, road names, etc.);
- Strong computer technology skills with the ability to learn new systems quickly;
- Proven customer service skills;
- Fluency in English with excellent verbal and written communication;
- Ability to work as part of a team in an open office concept;
- Self-motivated and able to work independently as required; and
- Reliable transportation to and from work.
The company
Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide
In addition to riide, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.
How to Apply
Ready to start your career as a Dipatcher/Call taker at Riide Holdings Inc?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Riide Holdings Inc in Saskatoon.
Is this a remote position?▼
This appears to be an on-site role in Saskatoon.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.