Director - Distribution Operations

Job Description

Director - Distribution Operations

Full-time, Permanent

Location: 100%On-site working between two locations: Etobicoke and Mississauga, future location

Hours: No set hours for this position

Salary: Up to$190K + 15% Bonus

Travel: Frequent travel up to 40% across Canada

Department: Supply Chain

Reporting Manager: VP, Supply Chain

About Our Client

Our client is seeking a full-time Director - Distribution Operations. Reporting to Engineering and Facilities Manager. This role will support facility projects by providing technical expertise in design, planning and execution.

Why Join Our Client's Team?

• Competitive Total Compensation - commensurate with your experience and contributions.
• Day-One Group Benefits - comprehensive health and dental coverage, plus $1,000/year for mental wellness support.
• 6% Employer Contribution to the company pension plan (bi-weekly).
• $400 Annual Fitness & Wellness Reimbursement - applicable toward gym memberships, personal trainers, weight loss programs, golf lessons, and more.
• Educational Assistance - support for continued professional and personal development.
• Paid Time Off - vacation, floater, and community days.
• Community Involvement - the company proudly supports organizations such as Canadian Tire Jump Start, SickKids Hospital, Daily Bread Food Bank, and Women's Habitat.
• Fun & Inclusive Culture - a vibrant workplace that celebrates its people with:

o Company BBQs

o Ticket giveaways to sporting events

o Holiday parties and cultural celebrations

o Food trucks and ice cream days

o Lunch & Learns

About the role

We are seeking a highly organized and detail-driven Director, Distribution Operations. This position is based in Toronto and has overall responsibility for the physical movement of goods through Supply Chain and Sales Order Management. The Director will be leading and implementing initiatives that impact Transportation, Warehousing and Sales Order Management designed to improve cost to serve and/or service level. This role will provide national leadership for Supply Chain strategy, working in conjunction with Supply Chain Leadership, with a strong commitment to the organizations' goals and values.

Key Responsibilities

Distribution Network:

• Accountable for management of all aspects of and finished goods transportation for the fleet of trucks, and Third-Party transportation providers
• Development of policies/standards with Sales, Marketing and other functions to improve profitability and managing customer expectations
• Determine business requirements for and ensure there is enough capacity in Transportation, and Warehousing to support 95%+ In Full On Time (IFOT)
• Manage and maintain healthy relationships with all transportation service providers
• Accountable for management of all aspects of the cost, capacity and productivity of the national warehousing network
• Ensure that the national warehousing network is able to meet future business requirements
• Manage and maintain healthy relationships with all Third-Party Warehousing service providers
• Leverage technology to improve the Supply Chain. Work with internal cross-functional stakeholders to prioritize improvements and systems changes.
• Unify and improve transportation planning nationally through active leadership of the processes and software tools used to load build and route plan outbound SO's to maximize customer satisfaction and reduce our cost to serve.

GENERAL ACCOUNTABILITIES:

• Participate in developing, recommending and implementing the Supply Chain network strategy.
• Interact with all levels of Management providing effective communication and direction regarding Supply Chain initiatives.
• Key participant in budget process and cost reviews.

Key Competencies:

• Superior leadership and demonstration of ability to work with cross-functional groups to solve problems, improve processes, increase efficiencies and develop new business strategies.
• Strong working understanding of best practices in supply chain management, distribution and warehousing, transportation equipment, management, organization, planning, systems, safety, and regulatory environment.
• Exceptional project management skills including clear understanding and knowledge of project controls, management of change and project selection.
• Leadership level business acumen understanding financial and non-financial management information, data and key performance indicators.
• Leadership level understanding and demonstration of principles and practices concerning Health, Safety, Security and Environment, and regulatory compliance practices.
• Understands and delivers on Customer Service Orientation, Customer Insights, and Complaint Handling.

Direct Managerial / Supervisory Responsibility:

• Responsible for the supervision, evaluation, and development of Regional Supply Chain Managers. Direct reports are located in Toronto, Quebec, and Alberta, and the role includes regular travel to these regions.
• Providing direction, coaching/mentoring, and training to all members of your team.
• Create an environment that encourages personal and career development.
• Strong collaboration, influencing and partnering responsibilities with entire Leadership Team.

Education / Experience:

• Minimum of 10 years' experience in Supply Chain Management, covering the following areas:

o Strategy development

o Systems/ERP

o Management of Change Leadership

o Strategic Demand Planning/Forecasting; Inventory Management, Logistics/Distribution Management

o Strategic Operations Management

• Professional qualifications; minimum Undergraduate degree (Supply Chain, Science or engineering preferred)
• Exposure to different cultures and environments
• Knowledge of Lubricants, Fast Moving Consumer Goods (FMCG) or special chemical business
• Experience in supply chain fundamentals (i.e. transportation, warehouse operations and sales order management)
• Well-developed skills in leadership, problem solving, communications, negotiations and planning
• Experience managing a variety of third-party contractors, suppliers, vendors and assets nationally
• Proven ability to work with a team of professionals located remotely
• Demonstrated experience with a working knowledge in Logistics Safety, Storage & Handling Operations, Warehouse Operations, and Network Modeling & Optimization
• Demonstrated capability in budgeting, planning and cross-functional relationship building
• Demonstrated excellence in customer experience management