Director, Clinical Operations (Community & Hospital) – Mental Health & Substance Use

  • Full Time
  • Surrey

Fraser Health

Salary range: The salary range for this position is CAD $72.11 – $103.65 / hour Why Fraser Health?:

Fraser Health is the heart of health care for over two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

We are seeking a passionate and collaborative Director, Clinical Operations (Community & Hospital) to oversee ongoing operations related to Bed-based and Tertiary Services, and Access and Flow in the Mental Health and Substance Use portfolio.

This is an exciting opportunity to lead with clear and caring intention in a multi-faceted and complex environment while building strong partnerships, leading a dynamic group and driving forward community and clinical initiatives that improve and advance the healthcare continuum.

Detailed Overview:

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Director, Clinical Operations provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of assigned clinical department/service within or across a hospital or health services area, or, for a Regional Program across Fraser Health.

Oversees programs/departments/services to support operational leaders, remove barriers to patient transition and foster a culture of patient-centred care across the health care continuum. Partners with physician, clinical and support leaders in the system design, implementation and sustainability of an integrated clinical program to achieve Fraser Health’s priority actions supporting the Fraser Health Strategic Operating Priorities.

Works within a network of Regional Programs, centralized services, hospital sites and community health service areas.


  • Leads strategic/operational planning, integration, implementation and delivery of a program/department/service.
  • Collaborates to communicate program/department/service needs and outcomes.
  • Ensures program/department/ service operate within approved financial mandate. Reviews and endorses budgets and financial plans developed by Managers.
  • Oversees development of policies supports for integration and standardization of health programs/services, capacity and ensuring a systems perspective.
  • Ensures standardization of practice, quality, safety and cost effectiveness support creating integrated patient/client/resident-centered care.
  • Represents the program/department/service in the health service community, civic/provincial governments or others.
  • Ensures performance management criteria form the basis of metrics for program and individual performance plans.
  • Provides leadership to support engagement and respect through support of the well-being and safety of our people through effective feedback, retention strategies, work practices that support work/life balance and the encouragement of personal and professional development.
  • Liaises with Foundation Heads enhancing synergy with Foundation and Fraser Health strategic and operational priorities.

Qualifications: Education and Experience

A Master’s level of education in a field related to healthcare management, supplemented with seven (7) to ten (10) years’ recent related, progressively responsible leadership experience; or an equivalent combination of education, training, and experience.


Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

  • Demonstrated leadership in roles to lead and move forward complex organizational change issues across health service needs which support broad transformational objectives
  • Demonstrated leadership abilities to incorporate department/site needs within the broader context of the health delivery system and multiple site/service requirements
  • Demonstrated ability to work and lead within a matrix reporting structure
  • Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives
  • Proven presentation skills within a senior leadership capacity.
  • Proven proficiency of leading practice in the field of healthcare leadership