Director, eMental Health and Special Projects, Provincial Crisis Lines – BC Mental Health & Substance Use Services

  • Full Time
  • Burnaby

PHSA


Director, eMental Health and Special Projects, Provincial Crisis Lines
BC Mental Health & Substance Use Services
Burnaby, BC

Reporting to the Executive Director of Corporate and Clinical Support Services, BCMHSUS, the Director, eMental Health and Special Projects performs a key leadership and project management role for strategic and operational project(s) and eMental Health initiatives across BCMHSUS. Working in partnership with the PHSA Virtual Care Office, these project(s) involve leading virtual care initiatives in mental health and substance use, conducting large-scale reviews of practices, procedures and systems leading to the enhanced integration of services, better service delivery, improved customer satisfaction, development of new programs, and their evaluation.



What you’ll do

  • Prioritizes the organization’s engagement in internal and external projects and quality initiatives in consultation with senior leadership.

    Develops and implements project goals and objectives for assigned area of responsibility, ensuring the delivery of effective and efficient services which support the goals and objectives of the PHSA.
  • Oversees the development of project charters, plans and monitors timelines and project deliverables. Consults with senior executives and stakeholders and executes project plan according to project methodologies, ensuring successful and coordinated completion of project components, and ensures readiness for project implementation and evaluation.
  • Tracks project progress according to project plan and identified metrics.

    Monitors all activities and provides the executive with regular comprehensive status reports, identifying potential problems, barriers and solutions. In consultation with the executive and stakeholders determines projects scope and related changes required to facilitate a successful outcome.
  • Develops and monitors project budgets within the context of operational demands and environmental and resource constraints and uses best practice methods to thoroughly monitor and adhere to allocated budgets.
  • Ensures that effective processes are in place to assess project risks, identify risk mitigation strategies and monitor risk throughout the life cycle of the project.

  • What you bring


    Qualifications

  • A level of education, training, and experience equivalent to a Master’s Degree in Health Services Administration, Business Administration, or related Health Profession
  • More than 10 years recent, related experience including at least two (2) years in a progressive leadership role.
  • Extensive experience in facilitating and managing consultation processes with a wide range of stakeholders (including public, senior and middle management, physicians and staff, regional health authorities, and ministry staff and officials), managing strategic and operational projects and contract and budget development and oversight.
  • Skills and Knowledge


  • Comprehensive knowledge of project management principles and methodologies and ability to coach team members on these skills.
  • Comprehensive knowledge of health care and relevant government procedures, standards and requirements.
  • Ability to provide leadership, guidance and direction to others.

    Strong negotiation, interpersonal and communication skills.
  • Ability to use appropriate strategies to resolve conflict and build consensus between stakeholders on critical issues.
  • Ability to anticipate and respond to changing priorities or unforeseen opportunities. Ability to work effectively as part of a team.
  • Ability to analyze and problem-solve complex issues towards creative solutions.
  • Ability to organize and prioritize work, and balance multiple activities concurrently while working effectively under time pressures to meet deadlines.
  • Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents – including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study – and how they intersect across the health care system.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

  • What we bring

    Every PHSA employee enables the best possible patient care for our patients and their families.

    Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.



  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
  • Wage:  $116,591 – $167,600 per year.

    The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
    Location:  1795 Willingdon Avenue, Burnaby, BC V5C 6E3
    Applications will be accepted until position is filled.
    Hours of Work: 
    Monday – Friday; 900-1700
    Requisition:  # 165906E

    As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.



    What we do

     (BCMHSUS) cares for people with complex mental health and substance use challenges.


    BCMHSUS is part of the Provincial Health Services Authority (PHSA).

    The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

    Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.



    Learn more about PHSA and our programs: 

    PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.



    PHSA is committed to equity in our hiring and employment practices.

    With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment.

    We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the Human Rights Code.

    One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at .



    Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples.

    These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.