Duty Officer- Toronto

Job Description

<p>As part of the management of its activity within Toronto airport , Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover , customer assistance and punctuality and security of all the operations of Royal Air Maroc.</p><p><br></p><p><strong>Key Responsibilities :</strong></p><ul><li>Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standards.</li><li>Supervision of assistance organizations and control of services.</li><li>Coordination of the care of passengers in the event of irregularity ( transport , accommodation, etc.).</li><li>Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover.</li><li>Coordination with the operations control center (CCO) and other operational entities ( hotline, hub, etc.)</li><li>Reporting of the stopover activity and reassembled passenger complaints for treatment with the entities concerned.</li><li>Participation in the influence of the brand image of Royal Air Maroc.</li></ul><p><br></p><p><strong>Profil sought : </strong></p><ul><li>Training Bac+3 or more in the fields of management , operations, tourism or any other specialty that has given you access to experience in the fiel dot air transport .</li><li>You must justify an experience of minimum 5 years in an airline or at a handler as Duty Officer , supervisors or stopover coordinator Control process, handling operations and regulations relating to dangerous goods .</li><li>You are agile , dynamic and (women /men) in the field with a very large capacity for learning.</li><li>The mastery of English and French in writing and orally is compulsory for holding the post</li></ul>