End of Term Customer Service - Inbound/Outbound

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: <br /><p><strong>About Canadian Dealer Lease Services Inc.</strong><br />Canadian Dealer Lease Services Inc. (CDLSI) is a leading provider of white-label and<br />branded leasing solutions to the automotive industry. With a rapidly-growing portfolio<br />based on industry-leading partnerships, CDLSI offers leasing solutions across Canada.<br />CDLSI develops, launches, and operates white-label leasing solutions for the retail<br />automotive industry across Canada. We deliver integrated leasing solutions for our clients,<br />with outstanding customer service, all the way through to effective end-of-term<br />management and remarketing. We develop tailored programs which respond to our clients&#39;<br />individual needs- allowing them to build business volume and strengthen customer<br />relationships while we deliver robust and scalable leasing programs.<br />We focus on driving successful relationships for our clients, lessees and our team!<br /></p><p><br /></p><p><strong>Responsibilities:</strong><br /> Handling the ingoing and outgoing queue calls and advise lessees of options available at<br />the end of the lease;<br /> Advising consumers/ dealers in servicing the maturing lease accounts and their retention<br />efforts;<br /> Maintaining data for reporting purposes;<br /> Applying sound judgment to resolve account disputes to avoid escalations;<br /> Performing necessary skip-tracing activities as required to locate customers;<br /> Advising the EOT Team Lead of any end of term issues<br /> Administers lessees over term accounts, lease extensions and early terminations;<br /> Establish solid communications and positive relationships with dealers and<br />manufacturers;<br /> Carrying out administrative duties as required.<br /></p><p><br /></p><p><strong>Qualifications:</strong><br /> 2+ years experience in a Call Centre environment;<br /> Must be bilingual in French and English - both verbally and written;<br /> Experience in handling electronic communications;<br /> Demonstrated planning and organizational skills;<br /> Flexible and adaptable to working in a fast-paced team environment;<br /> Able to multitask and prioritize;<br /> Excellent analytical and problem-solving skills;<br /> Willing to work different shifts;<br /> Associates degree in a related field;<br /> Proficient with Microsoft Office (Word, Excel and Outlook);<br /> Critical thinker;<br /> Automotive experience is an asset.</p><p><br /></p><p><br />If you are a person with a disability and have questions or would like help with your<br />application, please email careers@CDLSl.com.</p><p><br /></p><p><br />CDLSI is an equal opportunity employer. It is CDLSl&#39;s policy to recruit and select applicants<br />for employment solely on the basis of their qualifications, with emphasis on selecting the<br />best-qualified person for the job. CDLSI does not discriminate against applicants based on<br />race, color, religion, sex, sexual orientation, national origin, or disability or any other status<br />or condition protected by applicable law.</p><p><br />CDLSI would like to thank all applicants for applying, but only those selected as potential<br />candidates will be contacted.</p></p></p>