FIR Program Family Advisor, Perinatal – BC Women’s Hospital & Health Centre


FIR Program Family Advisor, Perinatal

BC Women’s Hospital & Health Centre

Vancouver, BC

We are expanding our Patient & Family Advisor program across MHSU. This is your opportunity to utilize your lived experience as someone with lived experience related to perinatal substance use to advocate, educate, and support our work across the MHSU program portfolio both locally and provincially.

What you’ll do

  • Develop and implement plans to recruit and engage patients/families to participate in service planning, delivery and evaluation, and provide ‘in-the-moment’ and planned feedback to programs, services and initiatives.
  • Participate in improving organizational performance through recommending areas or approaches for improvement activities.

    Use feedback from families to identify and inform service improvement opportunities that support program initiatives.
  • Identify current issues of concerns from patients/families for the program to address, and advances the persons with lived and living experiences goals and priorities within the context of patients and family centered care. Support the orientation and training of new members to the program regarding confidentiality and conflict of interest requirements.
  • Identify potential concerns arising from existing systems/practices to FIR Program leadership, and collaborates to achieve workable solutions.
  • Consult with health care professionals in practicing appropriate and effective interpersonal approaches to patient and family centered care.
  • Work collaboratively with members of the health care team to develop programs and materials that support the woman/person’s journey both at FIR and upon transition to community.
  • Liaise as required with programs within BC Women’s Hospital and onsite services and programs in order to support continuity of care for mothers and their babies and families.

    Assist families in understanding information and provides appropriate resources.

  • What you bring


  • A level of education, training, and experience equivalent to a post-secondary program in Social Services and five (5) years of recent related experience, including experience as a woman/person who received care at the FIR Program.
  • Skills & Knowledge

  • Women Centered, Trauma and Violence Informed, Indigenous Cultural Safety. This job requires that the incumbent be female.

    Foundational knowledge and understanding relevant to the specific care area.
  • Demonstrated ability to work collaboratively and communicate effectively with an inter-disciplinary health care team, including patients and families, other staff members, and members of the community; confidence to speak and write articulately to diverse groups of health care professionals; exercise discretion; and foster trust with current and past families and the health care professionals.
  • Demonstrated ability to be self-directed, flexible, organized and highly motivated.
  • Physical ability to perform the duties of the position relevant to the specific area of care.
  • Computer literacy.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

  • What we bring

    Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

    That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
  • As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

    What we do

    (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

    BCW is part of the Provincial Health Services Authority (PHSA).

    The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

    Learn more about PHSA and our programs:

    PHSA and BCW is committed to equity in our hiring and employment practices.

    With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment.

    We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the Human Rights Code.

    One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at .

    Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples.

    These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.