Front Desk Supervisor

Job Description

<p>Overview<br><br>Join our dynamic team as a Front Desk Supervisor, where you will be the welcoming face of our establishment In this energetic role, you'll lead the front desk operations, ensuring that every guest experiences exceptional service from check-in to check-out. Your leadership will inspire a team dedicated to creating memorable stays while managing daily front desk activities with enthusiasm and professionalism.</p><p>What you'll do</p><ul><li>Supervise and train front desk staff, fostering a positive and efficient work environment.</li><li>Ensure seamless guest check-in and check-out processes, addressing any inquiries or concerns with a smile.</li><li>Manage room assignments and reservations, utilizing hotel management systems effectively.</li><li>Conduct night audits to ensure accurate financial reporting and maintain compliance with hotel policies.</li><li>Handle guest relations with care, resolving issues promptly to guarantee satisfaction.</li><li>Oversee multi-line phone systems, providing excellent phone etiquette while managing incoming calls.</li><li>Collaborate with other departments to enhance overall guest experience and service delivery.</li><li>Maintain up-to-date knowledge of local attractions and hotel amenities to assist guests in planning their stay.</li></ul><p>Experience</p><ul><li>Proven experience in hospitality management or hotel operations is essential.</li><li>Strong customer service skills with a passion for delivering outstanding guest experiences.</li><li>Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.</li><li>Familiarity with front desk operations, including night audit processes and resort services.</li><li>Proficiency in using hotel management software and multi-line phone systems is required.</li><li>Previous experience in guest services or front desk roles within the hospitality industry is preferred.</li></ul><p>Why you'll love it here<br><br>We're dedicated to creating an environment where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in our supportive workplace culture that values teamwork and growth.</p><p>Our benefits include:</p><ul><li>Opportunities for professional development and career advancement.</li><li>Employee discounts on accommodations and services.</li><li>Comprehensive health and wellness programs.</li><li>A vibrant work atmosphere that encourages creativity and collaboration. Join us in making every guest's stay unforgettable Your journey starts here</li></ul><p>Job Type: Full-time</p><p>Pay: $25.00 per hour</p><p>Expected hours: 40 per week</p><p>Work Location: In person</p>