MONARCH BASICS
Monarch Business Products, Southern Ontario’s largest independent office supplies dealer since 1950, is hiring full-time Retail Associates who exemplify our core values of exceptional customer service, integrity, and reliability.
Position Information :
The job requires outgoing, positive and hardworking candidates who are skilled in customer service and capable of warehousing, loading furniture, and stocking shelves.
The position involves dynamic and varied duties, from order fulfillment to assisting customers and operating the print center.
Duties and Responsibilities :
Ensure customers receive courteous and prompt attention
Be responsible for collecting payment from customers as they purchase goods and services.
Perform related work as required
Maintain satisfactory attendance and punctuality
Project a positive attitude for the benefit of our customers and fellow employees
Read, understand, and adhere to all rules, regulations and procedures as required by Monarch.
Ensure that all work performed is thorough, accurate, and completed in a timely fashion
Work effectively without supervision
Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations
Learn and maintain solid product knowledge on manufacturer-specific products and manufacturer-specific rebate and incentive programs
Attend supplier-specified training courses as scheduled by management
Answer Customer Service phone calls relating to sales inquiries
Keep customers updated by phone as to the progress of their product delivery
Put away inventory
Keep aisles in order
Help Shipping Department with order fulfillment as needed
Job Types: Full-time, Part-time
Benefits:
Dental care
On-site parking
Store discount
Shift:
Day shift
Work days:
Monday to Friday
Experience:
Retail sales: 1 year (required)
Licence/Certification:
G2 Drivers License (required)
Work Location: In person