Gestionnaire De Compte

Job Description

<p><span><b>Who We Are:</b><br /><span>At OPENLANE we make wholesale easy so our customers can be more successful. </span><br /><b>We’re a technology company</b><span> building the world’s most advanced—and <span>uncomplicated—digital</span> marketplace for used vehicles.</span><br /><b>We’re a data company</b><span> helping customers buy and sell smarter with clear, actionable insights they can understand and use.</span><br /><b>And we’re an innovation company</b><span> accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.</span><br /><b>Our Values: </b><br /><b>Driven Waybuilders.</b><span> We pursue challenges that inspire us to build, create, and innovate.</span><br /><b>Relentless Curiosity.</b><span> We seek to understand and improve our customers’ experience.</span><br /><b>Smart Risk-Taking.</b><span> We transform risk into progress through data, experience, and intuition.</span><br /><b>Fearless Ownership.</b><span> We deliver what we promise and learn along the way.</span><br /><b>What We Offer: </b></span></p><ul><li><p><span>Competitive pay</span></p></li><li><p><span><span>Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)</span></span></p></li><li><p><span><span>Immediately vested 401K (US) or RRSP (Canada) with company match</span></span></p></li><li><p><span><span>Paid Vacation, Personal, and Sick Time</span></span></p></li><li><p><span><span>Paid maternity and paternity leave (US)</span></span></p></li><li><p><span><span>Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)</span></span></p></li><li><p><span><span>Robust Employee Assistance Program</span></span></p></li><li><p><span><span>Employer paid Leap into Service Day to volunteer</span></span></p></li><li><p><span><span>Tuition Reimbursement for eligible programs</span></span></p></li><li><p><span><span>Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization</span></span></p></li><li><p><span><span>Company culture of internal promotions, diverse career paths, and meaningful advancement</span></span><br /> </p></li></ul><p><b><b>We’re Looking For:</b><b> </b></b></p> <p>A <b>Bilingual </b><b>Senior Buyer Experience Executive </b><span>who will support and cultivate Buyer retention and growth within the buyer experience team.</span><span> </span><span>You will provide the level of service required of the most valued customers, exercising agility and a customer-focused attitude</span><span> </span><span>to ensure an exceptional experience. You will act as the personal liaison for our customers within a dedicated book of business,</span><span> </span><span>ensuring that expectations are set and met while accomplishing buyer goals and buyer conversion. In this role, you will need</span><span> </span><span>the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director</span><span> </span><span>of Buyer Experience to resolve problems. </span></p> <p><b><b>You Are:</b><b> </b></b></p><ul><li><p><b><b>Customer-obsessed</b><span>. </span></b><span> </span><span>You’re always giving it your all when it comes to our customers. Whether it’s troubleshooting or<span> </span>account development, you’re a valued resource for the clients in your market. </span><span> </span></p></li><li><p><b><b>Flexible</b><span>. </span></b><span> </span><span>Knowing that the customer's needs do not stop at 5pm, you will work in balance with your accounts to be<span> </span>available when they require your help. </span><span> </span></p></li><li><p><b><b>Highly skilled in negotiation</b><span>s </span></b><span>and using data to help customers make good buying decisions. </span></p></li><li><p><b><b>Well-versed in the automotive space</b></b> <span>and can act as a consultant that will impact the buyer's success rate </span></p></li></ul> <p><b><b>You Will: </b></b></p><ul><li><p><span>Manage a book of our key volume accounts </span></p></li><li><p><span>Execute on key Initiatives and campaigns </span></p></li><li><p><span>Develop and grow the number of key account wins by executing proper sales and management strategies</span><span> </span><br /><span>Build and negotiate successful trades </span></p></li><li><p><span>Provide basic training as required to clients as issues are discovered or mentioned during calls </span></p></li><li><p><span>Proactively communicate and maintain excellent working relationships with Openlane users and partners </span></p></li><li><p><span>Manage and update accounts within Salesforce.Com </span></p></li><li><p><span>Achieve monthly sales targets </span></p></li><li><p><span>Persuasively, explain to customers and prospective customers how Openlane’s service can reduce customer's costs<span> </span>and enhance their business</span></p></li></ul> <p><b><b>Who You Will Work With</b><span>:</span><span> </span></b></p> <ul><li><p><span>Reporting to the </span><b><span>Senior Director of Buyer Experience</span></b><span>, this role will collaborate with the Buyer Experience Specialist </span><span>team to ensure a seamless customer experience </span></p></li><li><p><span>Other key interactions with our Arbitration teams. </span></p></li></ul> <p><b><b>Must Haves:</b><b> </b></b></p><ul><li><p><span> </span><span>University degree or equivalent professional experience. </span></p></li><li><p><span>4+ years in a customer-focused, industry-specific, or account management position; <br /> preferred. </span></p></li><li><p><span>Superior communication skills in both <b>English and French</b>, able to clearly articulate ideas and concepts. </span></p></li><li><p><span> Intermediate knowledge of Google Suite products. </span></p></li><li><p><span>Demonstrable knowledge of CRM tools; <br /> Salesforce and Pipedrive are strongly preferred. </span></p></li><li><p><span>Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced,<span> </span>changing environment. </span><span> </span></p></li></ul> <p><br /><b>Sound like a match? Apply Now - We can't wait to hear from you!</b><br /> </p>