(Health & Safety) Claims Coordinator

  • Full Time
  • Anywhere

Humans of HR

This position is a hybrid role with office presence required either in Surrey or Coquitlam. This role may require travel to visit different sites so reliable transportation is required.

Humans of HR, a premier boutique recruitment agency, is thrilled to present an exceptional opportunity for a skilled H&S Claims Coordinator. Join our esteemed client, a leading national organization dedicated to facilitating safe returns to work and managing claims effectively. In this pivotal role, you’ll play a crucial part in ensuring seamless coordination, administration, and data management within their Claims Management and Early and Safe Return to Work initiative.


  • Spearhead the administration of all claims and lead return-to-work efforts, collaborating closely with the Disability Claims Manager and field leaders to ensure timely filing and sustainable outcomes.
  • Manage claim entries across multiple databases and liaise with disability providers and governing bodies.
  • Maintain organized claim files, compiling necessary documents, opinions, and recommendations.
  • Educate stakeholders on return-to-work processes, rights, and obligations.
  • Develop, implement, and monitor personalized return-to-work plans in consultation with stakeholders.
  • Ensure injured employees receive adequate treatment and rehabilitation services.
  • Identify obstacles to return-to-work and implement interventions to overcome them.
  • Assist in designing and implementing disability management programs focused on health promotion and prevention.
  • Address inquiries regarding claims administration and return-to-work practices.
  • Participate in disability management awareness training.
  • Proactively manage disability claims and workplace injuries across Canadian sites.
  • Lead injury administration and disability management programs, leveraging best practices.
  • Provide regular updates to stakeholders and gather relevant information for assessment and management.
  • Liaise with LTD Insurer to determine claim status and action plans.
  • Develop, compile, analyze, and monitor case management reports.
  • Track exemptible incidents for the Attendance Management Program.
  • Provide coverage for Disability Claims Management during absences.
  • Support HR Director with related administrative tasks.
  • Work with operations and hiring managers to understand roles for completing Form 7s and return-to-work plans.
  • Facilitate conversations with relevant boards and insurance agencies for non-occupational claims.
  • Occasional travel to sites to understand job roles for complex claims.


  • 1-2 years of administrative experience with a focus on data analytics in a claims or return-to-work capacity.
  • Post-secondary education in a related field.
  • Occupational Health and Safety certification preferred.
  • Knowledge of relevant legislation and regulations.
  • Strong written and oral communication skills.
  • Proficiency in computer applications, including Microsoft Office.
  • Ability to work independently and collaboratively.
  • Exceptional problem-solving skills and professional judgment.
  • Previous experience with Provincial Workers Compensation organizations is advantageous.

At Humans of HR, we nurture the growth and development of our candidates, aiding them in reaching their full potential. If you envision this role as your next career move, submit your resume and a confidential cover letter. One of our consultants will be in touch for a confidential discussion.