**Health & Safety** Return to Work / Claims Coordinator

Emterra Group

Health & Safety Return to Work / Claims Coordinator

Oakville, ON Full-time $55000.00-$68000.00/year

WhoWe Are?

Emterra Environmental is a dynamic, growth-oriented,and safety-focused company. Our organization has been deemed to be an“essential service” by providing collection and processing for Waste andRecycling that keep our communities clean and safe.

With customer service and safety as ourfocus, we are looking for an energetic and driven employee to support ourgrowing company and play a crucial role in waste diversion. Emterra is proud tobe recognized as one of Canada’s Greenest Employers, a certified diverse supplierof the Canadian Aboriginal and Minority Supplier Council (CAMSC), the CanadianWomen Business Enterprise National Council (WBE) and WEConnect International.

The Return to Work/ClaimsCoordinator position is a crucial part of our Claims Management and Early andSafe Return to Work process.

Reporting directly to the Disability ClaimsManager, this role is responsible for coordinating and administratingoccupational and non occupational claims, as well as data management,maintaining records, , and helping to design and maintain key KPI’s. By assessing and promoting the needs of thebusiness by proactively managing disability claims, you will bring tangibleresults and work collaboratively throughout our Canadian sites in a manner thatis in line with our Company Goals and Values.


  • 1-2 years’ experience with Health and Safety Return to Work administrative is required for this role.
  • Knowledge of Provincial Workers Compensation legislation, Provincial Employment Standards Acts and Occupational Health and Safety regulations, Duty to Accommodate, Human Rights Code, Privacy laws, FIPPA, etc.; and provincial specific legislation (e.g., AODA).
  • Post secondary education in a related field is required.
  • Occupational Health and Safety certification is an asset.
  • Excellent written and oral communication with various cross functional teams and internal and external stakeholders.
  • Ability to develop and analyze relevant occupational health and safety statistical data.
  • Ability to handle sensitive issues and to protect confidential medical information.
  • Excellent computer skills with working knowledge of various software, including Microsoft Office.
  • Ability to work independently and collaboratively as a team member.
  • Exceptional problem-solving abilities and professional judgement.
  • Previous work experience at Provincial Workers Compensation organizations is an asset
  • Role Responsibilities

    As the first point of contact for the administration of all claims andfor leading return to work activities, will work with the Disability ClaimsManager and Leaders in the field to ensure the proper and timely filing of allclaims and suitable and sustainable return to work outcomes.

    Administrates and enters all claims into various databases as well asdisability providers and/or governing bodies.

    Maintainscomputerized claim files and hard copy claims filing system by compiling therelevant documents, opinions, and recommendations of all parties.

    Providesinformation to all stakeholders on the return-to-work practices and processesas well as educate them on their rights and obligations.

    Develops,implements, and monitors individual return-to-work/accommodation plans forinjured/ill employees in consultation with various stakeholders, which mayinclude further accommodations and/or transition to a different job.

    Ensuresthat injured/ill employees are receiving satisfactory treatment andrehabilitation services

    Identifiesissues that present obstacles to the return-to-work and the intervention(s)required to overcome them and achieve positive return-to-work outcomes

    Assists the Disability Claims Manager in designing and implementing disability management programs that focus on health promotion, disability prevention and early and safe return-to-work and leading practices..

    Responds to inquiries from various stakeholders throughout Canada regarding claims administration and return to work practices and disability insurance.

    Under the direction of the Disability Claims Manager, will participate in disability and return to work management awareness training

    Responsible for the proactive administrative management of assigned disability claims (STD, LTD and Life Waiver) and workplace claims by determining the length of disability through an evaluation of medical information and job duties for all Canadian sites.

    Review and lead Emterra’s occupational and non occupational injury administration and program, disability management programs utilizing best practice to optimize supports and resources at each site.

    Under the direction of the Disability Claims Manager, provide regular updates to a variety of stakeholders (employees, managers, physicians, specialists, unions, providers, etc.) and gather the relevant information allowing the initial and ongoing assessment and management of an employee’s occupational and non-occupational injuries.

    Liaise with LTD Insurer to determine status of claims, action plans and next steps.

    Develop, compile, coordinate, analyze and monitor various case management reports.

    Track exemptible incidents from the Attendance Management Program for all Non-Culpable absenteeism in coordination and collaboration with the HR department.

    Provide supplemental coverage for the Disability Claims Management during vacation, time off etc.

    Assist with the onboarding and HR training for new hires.

    Assist the HR Director with HR related and administrative tasks, as assigned.

    This role may require site visits and is an onsite role. 

    Reasons to Apply, Stay and Grow with Emterra Group

    · Opportunity to be part of one of Canada’s Greenest Employers!

    · Competitive wages and annual wage increases!

    · Comprehensive health benefits (drug, dental, vision, LTD, life insurance)!

    · Employee Assistance Program, paid for by the Company!

    · Tuition reimbursement program and professional development support!

    · Employee discount programs!

    · Be part of an organization that wans to learn and grow!

    · Ability to have impact and make change!

    Are you ready to jumpstart your careerby joining one of Canada’s Greenest Employers and become part of theenvironmental solution?.

    If so, apply now!. We appreciate all applicants who apply however only those who arequalified, will be contacted.

    Emterra Group is committed tomaintaining an equitable, fair, and diverse environment.

    Any applicants who have a disability orrequire reasonable accommodation may speak directly with our dedicated TalentAcquisition and Recruitment Specialists. Reasonable accommodations will be assessed on a case-by-case basis.

    Please visit our careers page to see more job opportunities.