Human Resources Operations Specialist

Job Description

My client, an early stage start-up who have been in business for 3+ years, are looking to add a few HR Operations Specialists to their growing team as they continue to scale. The company leverages the power of generative AI to automate and accelerate routine tasks for HR teams such as employee onboarding, payroll, and paying international team members. Their AI agents allow users to access the world’s HR knowledge and execute tasks such as AI-powered employment agreement generation. The company is headquartered in Toronto, Canada and is backed with over $30M in funding by seasoned and successful investors.

The HR and Employer of Record markets are continuing to expand at a rapid pace as we see the growing need for distributed, global teams. They have a world-class suite of seasoned executives from some of tech's most prestigious companies, and are continuing to scale their team very quickly. The company has found product-market fit and are excited by their mission to build tooling for the future of HR.

Interested in joining our customer obsessed, hardworking, and fast-moving team?

Check out the opportunity below.

The Opportunity:

Seeking an experienced Specialist, HR Operations who will overlook HR functions related to several global operations including onboarding, offboarding, employment relations, employee support, and day-to-day interactions with customers. The ideal candidate will be detail-oriented, a natural self-starter, and be able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our customers. This role will ensure all local regulatory and compliance procedures are performed correctly and accurately.

Key Responsibilities:

● Oversee a portfolio of client accounts, ensuring seamless management of all employment-related needs

● Manage end-to-end employee onboarding and offboarding processes.

● Support benefits administration and multi-country payroll operations..

● Proactively resolve employment, payroll and benefits-related inquiries with accuracy and care.

● Collaborate across teams to ensure a seamless and consistent client experience.

● Continuously assess and improve operational processes and systems to drive efficiency and scalability.

Great Candidates will have:

● 3+ years in an HR role within a SaaS startup or the fintech industry

● Experience with HR generalist functions in Canada and international experience a plus

● Demonstrated expertise in driving customer success through strategic relationship building and exceptional account management

● Deep expertise with employee onboarding and offboarding policies and procedures

● Detail oriented and able to work independently with little supervision, as well as working effectively in a team environment

● Exceptional written and verbal communication skills

● Hands-on, can-do mentality, comfortable in fast-paced environments

About the company and team:

● They are an early stage company and who love to collaborate in person 5 days a week in their Toronto HQ.

● They offer a healthy benefits & perks package, including lunch everyday

● Customers are the heart of their business, they are obsessed with their customers, and that drives the bulk of their decisions.

● Big challenges don’t scare them. They are solving global problems that need creativity, technology, and determination. Be part of the impact!

● They'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.