Immigration Consultant

Title: Immigration Consultant (6-Month Contract)

We are posting this job on behalf of a charitable organization in Waterloo Region that is dedicated to supporting newcomers and refugees to Canada. This organization is creating a social enterprise to offer Immigration Consulting services to the broader public, with a focus on transparency and trustworthy, affordable fees for those who need it most, and partnership with the non-profit and business sectors.

The charitable organization is hiring a Regulated Canadian Immigration Consultant (RCIC) for a six-month contract (37.5 hours per week) between $30-$40 per hour, commensurate with experience. There is the potential for renewal to a permanent employment position based on performance outcomes.

OBJECTIVES OF THE POSITION:

• Deliver professional, empathetic, and ethical immigration consulting services to individuals from a variety of backgrounds.
• Prepare, review, and submit immigration applications, ensuring accuracy and compliance with IRCC (Immigration, Refugees and Citizenship Canada) regulations.
• Manage client cases from start to finish, tracking progress, following up on pending applications, and responding to government inquiries.
• Represent clients in immigration matters, liaising with government agencies, employers, and legal professionals as needed.
• Assist in developing and furthering the goals and objectives of the charitable organization.

OUTCOMES:

• Submissions for study permits, work permits, Express Entry, PNP, and other programs are error-free and timely, increasing approval rates for our clients.
• Clients receive clear, transparent, and professional guidance throughout the immigration process, resulting in positive reviews and referrals.
• Client cases are managed systematically with proactive follow-ups, reducing processing delays and improving overall efficiency.
• The parent charitable organization earns additional income and a strengthened ability to serve more newcomer and refugee clients in the Waterloo Region.

ROLE RESPONSIBILITIES:

• Conduct in-depth consultations to assess client eligibility for immigration programs, including Express Entry, PNP, study permits, and work permits.
• Prepare, review, and submit immigration applications while ensuring accuracy, completeness, and compliance with IRCC regulations.
• Collect, verify, and organize required documents from clients to ensure all necessary paperwork is submitted correctly.
• Track application progress, provide timely updates to clients, and respond to IRCC requests for additional information.
• Stay updated on Canadian immigration laws, policies, and regulatory changes to provide accurate guidance and risk mitigation.
• Liaise with government agencies, employers, recruiters, and legal professionals to facilitate immigration processes and advocate for clients.
• Assist clients with denied applications by preparing reconsideration requests or appeals when applicable.
• Identify potential clients, conduct consultations, and implement strategies to attract and retain immigration applicants.
• Promote immigration services through social media, webinars, and partnerships with community organizations to enhance client outreach.
• Maintain strict confidentiality, follow ethical standards, and continuously improve expertise through professional training and development.
• Record and maintain necessary daily log, statistics or data as required.
• Provide written reports on program activities, needs, challenges and outcomes.
• Provide input into program developments and evaluation as needed.
• Assist with advocacy, public engagement, education, meetings, and community presentations.
• Develop a trauma informed approach to your work with clients.
• Other relevant duties as assigned.

REQUIRED SKILLS & EDUCATION

• RCIC designation (in good standing with CICC).
• 2+ years of experience in Canadian immigration consulting, ideally with exposure to work permits, study permits, express entry, and LMIA processes.
• Applicants must hold professional liability insurance.
• Cultural sensitivity and trauma-informed approach, especially for vulnerable populations.
• Some knowledge of the refugee claim process in Canada.
• Moderate level of knowledge of social/settlement services in Waterloo Region, Guelph, and surrounding communities as well as some knowledge of relevant services on a provincial and national level.
• High level of communication skills, written and verbal, in both in-person and virtual contexts.
• Excellent assessment and listening skills.
• Excellent time management skills and high attention to detail.
• Ability to work independently and collaboratively as a member of a larger team.
• Ability to be present with empathy as the parent organization represents a diversity of worldviews, ethnicities, sexual orientations, gender identities and religious affiliations.
• A high level of self-awareness with sensitivity to cultural and life experiences including trauma and harm.
• Able to attend to own self-care and be a member of a team working to ensure collective wellbeing.
• Must always maintain the highest level of confidentiality.

LANGUAGE

• Primary fluency or bilingual professional proficiency in English is a requirement.
• Preference will be given to those with a proficiency in one or more of the following second languages: French, Arabic, Spanish, Tigrinya, Punjabi/Hindi, Amharic, Turkish.

ADDITIONAL VALUE-ADDED COMPETENCIES

• Experience working with interpreters is an asset; training will be provided.
• A bachelor’s degree in a relevant field is a plus.

POSITION HOURS AND LOCATION

• This is a full time position for 37.5 hours/week, Monday-Friday.
• Primarily in-person at the charity’s location in Waterloo Region; limited hybrid opportunities once well established in role.
• Contract Term: 6 months (37.5 hours/week), with the opportunity for renewal.
• Start Date: April 14, 2025.

VARIATIONS: Successful candidates must be available for occasional evening and weekend hours to support clients and/or attend organizational events and activities.

REMUNERATION: Remuneration set between $30/hour to $40/hour, commensurate with experience, subject to all applicable statutory deductions.

APPLICATION DEADLINE: March 28, 2025 at 11:59 pm

HOW TO APPLY

• Please submit your resume and cover letter to
• Please indicate “Immigration Consultant Application” in your subject line.
• Only those applicants that meet the requirements of the job post will be interviewed.
• Interviews will be conducted on a rolling basis, so early submission is encouraged.

RECRUITMENT AND EMPLOYMENT PRACTICES:

The organization is committed to hiring qualified personnel to meet our immediate needs in knowledge, skills, abilities, and other attributes and in accordance with the Ontario Human Rights Code. We desire caring people who are open to innovative ideas and approaches, responsive to change, and eager to develop new capabilities. The recruitment and selection processes are designed to demonstrate transparency, clarity, and fairness to hire the best possible candidate in accordance with all applicable legislative requirements.

The hiring organization:

• Is fully committed to abiding by all equal opportunity employment standards. Our employment policies prohibit all forms of discrimination on any of the grounds in relevant laws. Our employment practices are solely based on individual merit and our organization’s needs at the time.
• Is covered by Commercial General Liability (CGL) insurance.
• Exercises a probationary period of three months for new employees to demonstrate role competencies and role fit, as well as alignment with the objectives, mission, vision, and values of the organization. Continuance of employment will be contingent on successful completion of the probationary period.

The hiring organization abides by:

• The Employment Standards Act 2000
• The Ontario Human Rights Code and AODA.
• The Ontario Occupational Health & Safety Act and other applicable provincial and federal standards including all government regulatory requirements related to COVID-19, as amended from time to time.
• Sexual Violence and Harassment Action Plan Act (Supporting Survivors and Challenging Violence and Harassment).
• Anti-Oppression, Anti-Racism, Anti-Discrimination and Harassment Policies and Procedures