Immigration Specialist

Job Description

<h3>Job Description</h3><p>Job Description<p><p><p><strong>The Role</strong></p><p>Our client is looking for a person who is passionate about immigration and helping our clients navigate complex regulations to gain life-changing opportunities! You’ll be an integral part of the Client Services team, by working directly with clients to prepare immigration petitions for filing with USCIS.</p><p>You will provide industry-leading service to clients by offering timely and clear immigrations support. You are energized to help the company automate a manual, confusing process into a modern, intuitive experience that connects global talent with opportunity.</p><p><strong>Location</strong></p><p>This is a <strong>remote</strong><strong> </strong>position in Canada</p><p><strong>Responsibilities</strong></p><ul><li>Offer a consistent, industry-leading experience to customers by providing legal support and strategy from the initial kick-off call through petition filing.</li><li>Prepare and file initial submissions, re-submissions, and RFE/NOID responses for O-1, EB-1, and EB-2 NIW petitions.</li><li>Continuously level up by learning how to prepare new case types, such as I-485, H-1B, TN, E-3, E-2, etc.</li><li>Actively monitor individual case pipeline to achieve production targets, meet critical deadlines, and increase client satisfaction.</li><li>Effectively communicate with customers regarding procedural and case processing issues, identify client immigration solutions, and understand current client activity.</li><li>Provide feedback in opportunities for continuous process improvement and elimination of redundancy.</li><li>Provide feedback to the Technology team to further develop the clients technology vision and products.</li><ul><li><em>5%</em><em> </em><em>of</em><em> </em><em>the</em><em> </em><em>role</em><em> </em><em>is</em><em> </em><em>dedicated</em><em> </em><em>to</em><em> </em><em>collaborating</em><em> </em><em>with</em><em> </em><em>the</em><em> </em><em>Technology</em><em> </em><em>team</em></li></ul><li>Report directly to the Immigration Attorney.</li><li>Work on special projects, as assigned.</li></ul><p><strong>Definition of Success</strong></p><p><em>Required:</em></p><ul><li>1+ year of business immigration experience, either as a Paralegal or Immigration Specialist (Preference for O-1, EB-1, and EB-2 NIW experience).</li><li>1+ year of experience working in a law firm, corporate, or startup setting</li><li>Strong writing, logical reasoning, and communication skills</li><li>Strong client services skills:</li><ul><li>Experience directly interacting for customers via email, call, and video</li></ul></ul><ul><li>Experience anticipating clients’ needs and addressing their concerns</li><li>Experience managing individual pipeline and proven ability to juggle multiple customers and priorities, keeping all customers informed of changes to deadlines</li><li>Ability to function independently while following established directions and processes with limited hand-holding</li><li>Strong attention to detail</li></ul><p><em>Preferred:</em></p><ul><li>Prior experience working with Salesforce and GSuite.</li><li>Prior experience collaborating with Technology and/or Product teams.</li><li>Prior experience working with startup founders or technology companies.</li></ul><p></p></p></p></p>