Information Technology Support Technician
Job Description
, Permanent
Position: IT Support Technician
Job Description:
We are currently seeking an experienced IT Support Technician to join our growing team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our clients in the Vancouver area. This is a full-time, permanent position with competitive salary and benefits.
Key Responsibilities:
Here are some of the main activities and tasks that User support technicians have to perform, and some of the physical demands they involve:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- May supervise other technical support workers in this group.
Qualifications:
- Minimum of 2 years of experience in a similar IT support role
- Diploma or degree in Computer Science or related field
- Strong knowledge of Windows and Mac operating systems
- Experience with Microsoft Office 365, Active Directory, and network troubleshooting
- Excellent problem-solving and analytical skills
- Strong communication and customer service skills
- Ability to work independently and in a team environment
- Experience with remote support tools is an asset
- IT certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus
Why Work for Us:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and supportive work environment
- Exposure to a variety of industries and technologies
- Work-life balance and flexible hours
If you are passionate about technology and providing exceptional support to clients, we want to hear from you Apply now to join our dynamic and growing team at Brighter Staffing Agency.
How to Apply
Ready to start your career as a Information Technology Support Technician at BRIGHTER STAFFING AGENCY?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with BRIGHTER STAFFING AGENCY in Vancouver.
Is this a remote position?▼
This appears to be an on-site role in Vancouver.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
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What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.