Scismic
Montreal, Quebec, Canada (This job is on-site)
Scismic is supporting the growth of a global company that leverages over 50 years of scientific and entrepreneurial expertise to meet food industry needs. They offer comprehensive solutions to support clients, from product development to market suitability, while contributing to consumers’ health worldwide. The company has more than 100 accredited laboratories and a team of over 8,000 committed employees.
The company is seeking a Lab Director, who will be Reporting to the Division Vice President and is responsible for taking ownership and operating a successful laboratory. This is achieved through displaying an entrepreneurial spirit, inspiring excellence in others, building strong customer relationships, making sound operational decisions and leading change.
Main Activities:
- Understand corporate objectives and manage laboratory performance to maintain or improve operational and financial efficiencies aligning with company goals.
- Ensure compliance with the company’s policies and standard operating procedures striving for the highest level of quality, customer excellence, safety and efficiency for existing and new business.
- Ensure exceptional internal and external customer experiences through engagement, attitude, communication and service.
- Participate in strategic conversations with sales team and dedicate time to meet with current and prospective clients to understand customer needs and build trusting relationships.
- Develop deep industry knowledge and play an active role in industry events.
- Provide technical expertise to clients by helping them interpret laboratory data and suggesting solutions to their related business challenges.
- Constantly evaluate laboratory from all aspects and challenge the status quo; analyze and derive strategy that is inclusive of change, provide clear goals and continually measure progress.
- Communicate change and stand behind the message; present a united front with corporate partners and leadership team.
- Participate in the implementation of internal quality control programs, evaluation of the results and in the establishment of the internal repeatability and reproducibility of standard methods, including participation in internal and external audits.
- Manage and check randomly and systematically, that the quality system is documented, effective, updated and being understood and adhered to by the staff.
- Monitor the quality activities and implement the agreed corrective action and evaluate its effectiveness.
- Manage local controlled documents (Manuals, Procedures, Work Instructions, Charts, Guidelines).
- Cease specific analyses when evidence from the quality system indicates the process is not in control and the quality of the results are compromised as a result of the non-conformances and (b) to restart work and communicate the resumption of work to Corporate Sales and Quality groups.
Knowledge:
Profile: Bachelor’s degree required, or equivalent experience, Master’s/PhD degree preferred.
Required skills:
- Advanced knowledge of microbiology and/or chemistry in addition to food science obtained from a Bachelor’s degree or a Masters degree or equivalent experience.
- A general knowledge of the business disciplines of finance, budgeting, sales, and marketing practices are necessary to gain new business and maintain current customers successfully.
- Computer skills necessary to track laboratory information and produce documents to support the management function.
- General knowledge of the Laboratory Information Management System (LIMS) is needed to review analysis results and correct any discrepancies.
- Analytical skills are needed to problem solve and fulfill customer’s analysis needs.
- Strong oral and written communication skills are essential to this position for effective customer contact.
- Customer relation skills are needed to obtain and provide information to the customer.
- Strong management skills, obtained from previous supervisory experience, are necessary to ensure that the laboratory runs smoothly.
Management (Size and characteristics of the team(s)):
- Oversees one or multiple lab managers depending on lab size.
- Each manager oversees a group of lab supervisors who directly support the technicians and lab staff.
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