Manager, Outpatient Mental Health and Addiction Services

  • Full Time
  • Toronto

University Health Network

Company Description

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. 

Job Description

Union: Non-Union
Site:  Toronto Western Hospital
Department: Center for Mental Health Program
Reports to: Clinical Director, Acute Care Mental Health and Allied Health
Hours: hours
Shifts: 5 days per week
Status: Permanent Full-Time
Closing Date: June 25, 2024

As a member of the multidisciplinary health care team, the principal responsibilities of the MANAGER – Outpatient Mental Health and Addiction Services include: calling upon your sound judgment and strong leadership abilities to lead and develop a department focused on delivering quality patient care; building and maintaining a highly functional team; developing and managing fiscally responsible budgets; participating in strategic planning; assessment, implementation and evaluation of departmental activities; facilitating and promoting professional, personal development and educational activities for staff and patients and families; performing administrative functions; facilitating departmental meetings; ensuring a safe environment for patients and staff; maintaining liaison with patients and family members; resolving patient care issues and concerns; performing other duties consistent with the job classification, as required.

Your experience leading change management initiatives will be critical to your success.


  • Completion of a Master’s degree program, in one of the Health or Social sciences or equivalent
  • A recognized equivalent in Health or Public Administration is an asset
  • Specialty certification as applicable, Mental Health or similar is an asset
  • Up to six (6) years of relevant experience in mental health, clinical and/or specialty field
  • Three (3) to five (5) years of supervisory or management experience
  • Eligibility or membership in relevant professional association/organization/college
  • Demonstrates strong leadership and motivational skills
  • Is client service oriented, with the ability to effectively work with diversity and appreciates that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
  • Excellent skills in recognizing, analyzing and resolving problems.
  • Effective organizational, interpersonal, and communication skills.
  • Excellent decision making skills with the ability to form/defend independent judgements and to use good judgement in assessing difficult situations.
  • Ability to work effectively and demonstrates composure under pressure/stressful conditions and to meet multiple and competing deadlines
  • Exercises initiative and good judgement with ability to multi-task.
  • Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients.
  • Proven ability to work with mental health and addiction clients, their families and support systems
  • Adapts to and implements change and facilitates its acceptance by others
  • Working knowledge of computer, preferably Microsoft Office and Outlook applications.
  • Maintains and protects patient confidentiality in accordance with UHN Privacy policy requirements
  • Has knowledge of applicable legislative, UHN and/or departmental policies, procedures & protocols.
  • Has knowledge of applicable legislation affecting human resources ( Human Rights, Employment Standards Act, Occupational Health & Safety Act, etc.)
  • Has knowledge of collaborative networks, primary care, and integrated health systems
  • Proven knowledge of the Mental Health and Addictions system and relevant legislation, Mental Health Act
  • Additional Information

    Why join UHN?

    In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
  • Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, to be eligible for consideration.

    All applications must be submitted before the posting close date.

    UHN uses email to communicate with selected candidates.

    Please ensure you check your email regularly.

    Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

    All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire.

    Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

    UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.

    Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

    We thank all applicants for their interest, however, only those selected for further consideration will be contacted.