Mental Health Account Manager – Fraser Valley, Okanagan (A410)

  • Full Time
  • Surrey


We are currently looking for a Mental Health Account manager specialized in mental health for the Fraser Valley, Okanagan territory.  This is a permanent full-time job.  

In order to comply with the requirements of the healthcare institutions that we service, Lundbeck Canada requires field employees to be fully vaccinated for COVID-19 as defined by Health Canada, subject to applicable, verified accommodation requests.

Your Position:

The Mental Health Account Manager is part of a national team that is highly effective, motivated, innovative and enthusiastic to achieve sales objectives for Lundbeck Canada. The Mental Health Account Manager reports to the National Business Manager, Psychotic Disorders.

The safety of our patients: You are expected to immediately forward any reports of adverse events or special situations on our products as well as any product complaints and counterfeit or suspected counterfeit medicine to Medical Information and Pharmacovigilance ( as per training on current procedures.

Key responsibilities:

  • Achieve territory sales objectives for Lundbeck promoted products in Psychiatry.
  • Implement territory plan of action, including field call activities as established by the sales and marketing teams for each defined cycle.
  • Fully understand and promote Lundbeck psychiatry and partnered products and services to hospitals, clinics, and healthcare providers, using sales cycle promotional material in an efficient, professional and compliant manner.

  • In accordance with the sales function plan and the National Business Manager, develop and revisit regularly a territory business plan and implement key tactics to maximize selling efforts, optimize growth opportunities and achieve sales.
  • Manage field budget adequately to optimize reach and targeted customer interaction.
  • Execute tailored call preparation and call review process in alignment with the Lundbeck selling model in order to engage customers towards the solutions in our portfolio that meet their needs.
  • Through an account management approach, continuously gather insights in territory through interactions with customers and adapt tactics accordingly.
  • Collaborate with sales team members and other cross-functional partners -including marketing, training, business effectiveness and medical teams- to offer tailored solutions and maximize psychiatry product(s) potential and sales.

  • Effectively implement needs-based, certified programs (CHEs) and other learning activities (OLAs) as per cycle plan of action and follow-up to optimize impact.
  • Work closely with the Medical Science Liaison and Medical Education teams to identify educational opportunities and develop advocacy in territory.

Position Qualifications:

  • Bachelor’s degree in life sciences or business administration
  • A minimum of five (5) years of sales experience in the Canadian pharmaceutical industry, including experience in the CNS field
  • Proficient to engage customers by leveraging scientific data on product with clarity using promotional tools and approved clinical trials
  • Strong understanding of hospital business and influence mapping
  • Proven track record of promoting multiple products and managing clients in specialty markets
  • Strong business acumen and analytical skills
  • English required, Bilingualism English/French would be an asset
  • Familiar with the use of technology (iPad, apps, CRM, etc.) including proficiency with Microsoft Office (Word, Excel, ect.) and virtual tools (Zoom, Teams)
  • Must have a valid driving licence in Canada

Choosing Lundbeck as your employer means working in a healthy, inclusive, and skilled workplace where we uplift one another and uphold an environment that celebrates authenticity, empowering every brain in the game. We are committed to weaving respect and belonging into the fabric of our culture. We learn from one another and celebrate our uniqueness, so every person can be their best.

You’ll also get:

  • Flexible and competitive benefits, including a Defined Benefit Pension Plan, a physical and psychological wellness program, to name a few;
  • In addition to paid vacation each year, and a generous statutory holiday offering, our offices are closed for the year end/winter holidays;
  • A hybrid work model that helps you balance work and personal life;
  • Opportunities for learning, training and development that take your growth to the next level;
  • The chance to be part of a recognized Great Place to Work, Best Workplace for Inclusion, Best Workplace with Most Trusted Executive Team, Best Workplaces for Women, and Best Workplaces for Mental Wellness.

While all applications will be considered, only those candidates selected for an interview will be contacted.