Operations Manager / Office Manager

Job Description

<p><b> Office Manager / Operations Manager </b><p><b> Location: </b> Toronto, ON (On-site)</p><p><b> Pay: </b>$56,000.00-$72,000.00 per year </p><p><b> Company: </b> InCom Real Estate Web & e-Marketing Solutions </p><p><b> About Us </b></p><p> InCom is one of North America’s fastest-growing real estate marketing and technology companies. We provide fully integrated websites, CRM systems, IDX/VOW/DDF integrations, and digital marketing solutions to real estate professionals, brokerages, and franchises across Canada and the U.S. </p><p> Our culture is vibrant, collaborative, and forward-thinking—we welcome new ideas and reward innovation. With over 22 years of industry experience, InCom delivers cutting-edge tools designed to drive growth and success for our clients. </p><p></p><p><b> The Role </b></p><p> We are seeking a proactive and highly organized <b> Office Manager / Operations Manager </b> to join our Toronto team. The ideal candidate will ensure smooth daily operations, support our leadership and customer success teams, and help implement scalable processes across departments. </p><p> This role is best suited for someone who thrives in a fast-paced environment, <b> communicates with clarity and fluency in English </b> , and has a strong interest in technology, marketing, and real estate. </p><p></p><p><b> Key Responsibilities </b></p><ul><li> Oversee day-to-day office operations and maintain an efficient, organized work environment. </li><li> Coordinate cross-departmental workflows between accounting, retention, support, marketing, and development teams. </li><li> Support leadership with operational processes, reporting, and team coordination. </li><li> Handle client communications when needed and uphold high customer success standards. </li><li> Assist with employee onboarding and support HR with documentation and office administration. </li><li> Manage office resources, scheduling, and overall operational logistics. </li><li> Track performance metrics and prepare regular reports for management. </li><li><b> Customer Success & Retention Leadership: </b>Demonstrate ability to foster long-term client satisfaction and retention by ensuring high-quality service delivery, proactive communication, and continuous process improvement. Work collaboratively with sales, support, and production teams to enhance client experience, address issues promptly, and strengthen overall customer loyalty. </li></ul><p></p><p><b> Qualifications </b></p><ul><li>3+ years of relevant experience in a customer-facing, operations, or account management role. </li><li><b> Background in SaaS, marketing agency, IT, or Real Estate industries. </b></li><li><b> Fluent English communication skills </b>( both written and verbal). </li><li> Positive attitude with the ability to excel under pressure. </li><li> Strong multitasking, organizational, and time-management abilities. </li><li> Capable of working independently and collaboratively across teams. </li><li> Knowledge of digital marketing tools and a passion for marketing technology. </li><li> Proficiency with CRM systems and project management tools. </li><li> Tech-savvy and comfortable with new software and systems. </li><li> A proactive mindset with a passion for improving both internal efficiency and client satisfaction. </li><li> Post-secondary education in Business, Marketing, or a related field. </li></ul><p></p><p><b> What We Offer </b></p><ul><li> A fun, vibrant, and collaborative workplace that values creativity and innovation. </li><li> Opportunity to be part of one of North America’s fastest-growing marketing technology companies. </li><li> Great earnings potential and room for career growth. </li><li> Comprehensive benefits and performance bonuses. </li><li> Convenient office location — just a 2-minute walk from Sheppard West subway station. </li><li> On-site role with opportunities for direct collaboration and meaningful impact. </li></ul>