NA Freight Forwarding Inc
Job Title: Operations SupervisorLocation: Barrie, OntarioShift Time: 8:00am to 4:30pm (In-Office)Terms: Permanent Full-TimeSalary: Competitive, based on experienceReports To: International Imports ManagerAbout Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs.
We offer a rewarding career and brand that our employees are proud to represent.Job Purpose:The Operations Supervisor is a natural leader with a strong operations background and a passion for developing teams and improving processes. They thrive in fast-paced logistics environments , are proactive problem-solvers, and prioritize both efficiency and customer satisfaction.
Their ability to motivate a team, drive accountability, and enhance operational performance makes them a key asset to the organization.Duties & Responsibilities: Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational successSupervising the Barrie Operations team in their day-to-day activities, including:Arranging transport of import and export FTL and LTL shipments within and between Canada and the USANegotiating rates with CarriersQuoting CustomersTracking shipmentsCommunicating shipment details with customers and agentsSubmitting documents to Customs BrokersArranging local pickups and deliveriesCalculating revenue and costs on shipment filesSet clear expectations for efficiency, accuracy, and proactive problem-solving in all aspects of the transport of operations including and not limited to routing of shipments, support and communication with problem shipments and timely billingParticipate in the development and implementation of KPI goals, objectives, policies, and priorities of the operations department as per Management directionCoach, mentor, and support team members in achieving and exceeding KPIs, performance goals, and customer service standardsMonitor individual and team performance, providing regular feedback, coaching, and performance management to drive continuous improvementEnsure full team competency by identifying skills gaps, implementing cross-training, and fostering professional developmentCreate a customer-first culture by reinforcing best practices in responsiveness, communication, and proactive issue resolutionCollaborate closely with leadership to align operations with company goals, drive efficiency, and contribute to strategic initiativesAnalyze operational performance metrics to identify areas for improvement and implement solutions to optimize efficiencyAct as a key decision-maker in resolving escalated operational challenges, ensuring timely and effective solutionsDrive accountability and ownership, ensuring that each team member understands their impact on service quality and business successFoster a collaborative team environment by ensuring open communication, engagement, and a shared commitment to excellenceLead and develop the operations team to ensure excellence in execution and a high-performance cultureSupport company policies & proceduresParticipate in and complete employee appraisalsParticipate in onboarding new employees as neededExternal coaching opportunities and ongoing support from Management will be available to support the operations Supervisor’s personal and professional growthMindset & Personality:Proactive & Solutions-Oriented – See challenges as opportunities and actively seeks ways to improve processes and serviceLeadership-Driven – Naturally motivates, supports, and develops others while leading by exampleAccountability-Focused – Takes ownership of results and holds the team to high performance standardsCustomer-Centric – Prioritizes world-class service and ensures the team delivers seamless customer experiencesResilient & Agile – Handles pressure, manages competing priorities, and stays focused in a fast-paced environmentDetail Oriented – Balances the ability to see both immediate tasks and long-term strategic goalsEmpathetic & Approachable – Builds strong relationships with the team, fostering trust and open communicationResults-Driven – Continuously pushes for improvements and higher efficiencyConfident Decision-Maker – Can quickly assess situations and make informed decisions under pressureGrowth-Oriented – Committed to professional and personal development for both them and their teamsProfessional & Educational Background:10+ years of transportation or freight forwarding experience required4+ years of leadership experience in people management, team supervision, or operational leadership requiredExperience working with Transportation Management Systems (TMS) and EDI SystemsKnowledge of Canada & USA Customs cross border practices & proceduresKnowledge of National LTL/FTL systems (i.e. Day & Ross, Polaris, Forward Air)Experience with deliveries to Amazon type Distribution CentersKnowledge of container port operations, rail line operations and airline cargo terminal operations considered and assetExperience with Tradeshow and White glove freight considered an assetKnowledgeable in CargoWise considered an assetWorking knowledge of Loadlink is considered an assetPost Secondary education in Supply Chain Management considered an assetCertified and knowledgeable in Transportation of Dangerous Goods (Air and Ground) considered an assetSkills & Ability:Leadership & Team ManagementStrong coaching and mentoring skills to develop team membersAbility to set clear expectations and drive accountabilitySkilled in performance management, feedback, and conflict resolutionExperience in motivating teams to achieve and exceed performance targetsOperations & Logistics ExpertiseIn-depth understanding of import/export logistics, customs processes, and carrier negotiationsStrong ability to analyze operational performance and identify areas for improvementExperience with coordinating complex shipments and troubleshooting logistics challengesAbility to implement process improvements to enhance efficiencyCustomer Service & CommunicationExcellent verbal and written communication skills for both internal teams and external partners/customersStrong ability to de-escalate issues and handle customer concerns proactivelyCapable of training and coaching the team to enhance service levels and responsivenessStrategic Thinking & Problem-SolvingAbility to think critically and make data-driven decisionsStrong time management and prioritization skills in a fast-moving environment.Skilled in identifying root causes of operational efficiencies and implementing solutionsTechnical & Analytical SkillsProficiency in TMS (Transport Management Systems (Cargowise et al ), Logistics software (Loadlink), and ExcelAbility to track KPIs, analyze trends, and create reports for leadershipExperience in cost analysis and revenue tracking for shipmentsEffort & Working Conditions:Office EnvironmentWhy Join Us? Opportunity to shape client success and operational excellence in a dynamic logistics environmentCollaborative and supportive team culture with a focus on continuous improvementCasual work environmentEngaging social activities and events throughout the year Competitive salary and above-standard benefits with opportunities for professional growthExtended health benefitsDental careVision careEmployee Assistance ProgramLife insuranceRRSP programOur organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process.
Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.PIa4f6cad215b4-37238-37926529