Orthodontic Lab Manager
Job Description
Job Description
Job Description
Orthodontic Dental Lab Manager
Location: Calgary, AB
Schedule: Full-time, Monday–Friday (day shift; flexibility during peak periods)
Overview
Seeking an Orthodontic Dental Lab Manager to lead day-to-day operations and ensure timely, high-quality production of orthodontic appliances—retainers (Hawley/Essix), splints, aligners, expansion devices, functional appliances, and indirect bonding trays. This role blends technical depth with people leadership, workflow optimization, and clinician communication to deliver excellent patient outcomes.
Key Responsibilities
- Own daily workflow: case intake, routing, scheduling, and WIP tracking to meet turnaround SLAs.
- Uphold lab safety protocols and quality standards; conduct in-process and final QC.
- Lead digital production: scan processing, digital model prep, CAD design (e.g., 3Shape Ortho/Appliance Designer), and 3D printing/milling; maintain accurate records and version control.
- Monitor remake/adjustment trends; implement corrective actions, SOPs, and continuous-improvement initiatives (materials, nesting/print strategies, preventive maintenance).
- Manage team performance: hiring support, onboarding, coaching, training, and performance feedback; plan headcount and shift coverage.
- Oversee materials and inventory; coordinate with purchasing and shipping to maintain on-time delivery.
- Serve as primary liaison to orthodontists/practice teams—clarify prescriptions, confirm timelines, provide status updates, and resolve concerns.
- Produce clear documentation (case notes, photos, QC logs) in LIMS/ERP and productivity tools.
Qualifications
- Experience: 5+ years in an orthodontic or dental lab with demonstrated leadership in a production environment.
- Technical: Proven fabrication/finishing of orthodontic appliances; strong working knowledge of CAD/CAM orthodontic tools and 3D printing.
- Core Skills: Organization, prioritization, and professional communication; ability to lead teams and hit deadlines in a fast-paced setting.
- Credentials: RDT or equivalent designation is an asset.
Success Metrics
- On-time case completion, reduced remakes, and stable turnaround times.
- Positive clinician feedback and repeat utilization.
- Accurate documentation and schedule adherence.
- Team productivity, training progress, and QC pass rates.
Compensation & Benefits
- Base compensation: CAD $50–$65 per hour or $104,000-$135,000, commensurate with experience and scope.
- Comprehensive benefits package included.
How to Apply
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- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
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Frequently Asked Questions
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This role is with DCS Lab in Calgary.
Is this a remote position?▼
This appears to be an on-site role in Calgary.
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What skills are needed?▼
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