Tata Consultancy Services
TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.
About TCS
TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries.
TCS has been recognized as a Global Top Employer by the Top Employers Institute – one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions.
Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment.
We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.
Skills and Responsibilities:
• Undergraduate Degree or Technical Certificate.
• Prior experience working on PEGA based applications.
• Ability to Monitor PEGA PDC.
• Knowledge on PEGA Alert codes.
• Ability to raise CC and support tickets through PEGA MSP portal and work with PEGA vendor in case of any sev1 incidents.
• Capabilities to triage through application : efficient Usage of PEGA tools such as tracer, Clipboard, PAL, PLA, DB Analyzer.
• Knowledge on PEGA Cache: rule, rule assembly etc.
• Scripting and automation experience with PowerShell, Python, JavaScript or other scripting languages.
• Experience with Windows Server and Windows Clustering.
• Experience with SQL queries for troubleshooting and performance tuning.
• Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
• Strong subject matter expertise, as you prepare to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution.
• Strength in identifying root causes and implementing targeted and controlled remediation plans.
• Readiness to review, participate in and implement procedures.
• Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.
• Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
• Possession of effective change/incident/problem management discipline.
• Willingness to work effectively as a team, helping others to resolve critical service issues.
• Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations.
• Confidence acting as a reference for team members or clients.
• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.
Thank you for your interest in TCS.
Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.