Community Natural Foods
The Fresh Supervisor is responsible for the daily supervision of Clerks within the Fresh department. This includes the scheduling of daily activities including floor rotations and breaks.
The Fresh Supervisor will provide training and direction to Clerks and will provide staff with feedback on their performance in the moment. The Fresh Supervisor will be responsible for completing additional daily tasks including stocking, rotating, building displays and providing excellent customer service.
Reports to the Fresh Manager.
The Fresh Supervisor works directly with the Fresh Management team, Supervisory team and all department staff, other stores, Head Office support teams, Warehouse and Manufacturing teams
WORK PERFORMED
DAILY SUPERVISION
Planning and delegating the work of Clerks including the scheduling of daily shift rotations to ensure all Clerks are appropriately relieved when necessary and to ensure task variety to the team
Schedule daily breaks of Clerks
Train new Clerks and provide on-going training to members of the department
Setting expectations of performance and providing feedback to Clerks in the moment regarding customer interactions and to ensure their compliance with procedures and best practices
Actively managing the work of Clerks by engaging with them, assessing and supporting them and providing tools for development
Enforce policy adherence
PRODUCT HANDLING
Ensure that best practices are used when handling product to ensure customer safety and satisfaction
Takes timely action to ensure that products are merchandised to the store floor whenever available
Uses daily procedures to ensure that work is completed efficiently
Ensure product is rotated, within date, and properly displayed on shelves
Filling assigned sections as needed
Clean shelves and merchandising materials and maintain tidy work areas in the back room and the sales floor
Other duties as required
SYSTEM UTILIZAITON
Ensure adherence to the correct utilization of CNF systems
Effectively follow product ordering procedures and guidelines
Support the implementation of new systems as needed to ensure that products are handled effectively
Maintain department equipment in a neat, clean, orderly and safe manner
Other duties as required
CUSTOMER SERVICE
Greet and engage with customers in accordance with their interest, being attentive to their needs
Communicate with customers with high level of professionalism and with a positive and friendly nature
Answer customer questions, and when answer is unknown work with customer to find a solution/answer
Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention
Communicate sales and promotions, make sales referrals, cross-sell and introduce new products and support in-store events
Maintain professional and friendly relationships with vendors and business partners
Other duties as required
QUALIFICATIONS
High School diploma required
3-5 years retail experience preferred
Knowledge of the Natural Foods Industry and its products
High care for product integrity and proper product handling
Technical aptitude – developed competency with POS, computers
High attention to detail, perceptive and attentive
Comfort directing staff and providing feedback
Friendly, positive attitude and high energy
Exceptional communication and customer service skills
Exceptional conflict resolution – willingness to directly address concerns when they arise
High EQ – developed ability to relate with people sensitively, tactfully, diplomatically, and professionally at all times
Strong interpersonal communication – both verbal and written
Trouble shooting and problem solving mindset
Self motivated
Excellent organizational skills
Time management skills
High personal ethics and integrity
Ability to work well under pressure
Sales skills
Dependability
ESSENTIAL JOB FUNCTIONS
Stand and walk for extended periods of time
Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist reach above and below shoulders and squat
Bend and lift loads, up to 60 pounds
Push and pull carts weighing up to 300 pounds
Safely build and move skids up to 2000 pounds
Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
Requirement to clearly see small detail on screen, paper and labels