Program Administration / Customer Service Representative
Job Description
Job Description
Job Description
CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will be responsible for providing administrative and operational support to our programs and clients while also delivering exceptional customer service. This is a full time - in office position, with an office in the Don Mills area and due to the various responsibilities, not a virtual position.
Responsibilities- Assist in the day-to-day administration of programs, including data entry, tracking, and reporting
- Answer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email)
- Manage and monitor program schedules, ensuring timely execution and delivery of all program components
- Collaborate with clients, stakeholders, and team members to ensure program goals and objectives are met
- Support the development and implementation of programs, including all administration and reporting
- Maintain accurate and up-to-date program files, records, and databases
- Contribute to the continuous improvement of program processes and procedures to enhance efficiency and effectiveness
Requirements
- 2+ years of experience in program administration or customer service/Office environment
- Related Diploma
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members
- Ability to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
How to Apply
Ready to start your career as a Program Administration / Customer Service Representative at CMG Marketing?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with CMG Marketing in Toronto.
Is this a remote position?▼
This appears to be an on-site role in Toronto.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.