Program Manager, Indigenous Patient and Family Experience, Quality Safety, Indigenous Health – BC Children’s Hospital & BC Women’s Hospital & Health Centre

PHSA


Program Manager, Indigenous Patient and Family Experience, Quality Safety, Indigenous Health

BC Children’s Hospital & BC Women’s Hospital & Health Centre



Vancouver, BC

What you’ll do


  • Develop, implement, monitor, and evaluate Indigenous Patient and Family Experience plans, programs, and materials ensuring alignment with C&W and PHSA’s overall strategic plan, Truth and Reconciliation recommendations, and PHSA Indigenous Health strategy, with the aim of improving patient experience and health care outcomes for Indigenous families accessing C&W services. 
  • Provide consultative guidance and support to senior leadership, organizational committees, and operational groups as a subject matter expert on strategies to improve outcomes and experiences of Indigenous patients and families at C&W, with a focus on best practices and evidence. Build collaborative relationships with Quality and Safety teams and Patient Care Quality Office leadership to identify and address existing barriers for Indigenous people accessing C&W services.
  • Work closely with Indigenous patients and families across C&W to facilitate a partnership with healthcare professionals to encourage meaningful opportunities to engage and receive quality care, inclusive experiences, and further patient informed decision-making.

    Identify critical barriers and issues impacting C&W and PHSA’s commitment to providing quality and culturally safe person- and family-centered care to Indigenous patients, clients, and families by assessing outcomes, gathering data, and recommending and supporting corrective actions.
  • Mobilize, strengthen and sustain collaborative partnerships with Indigenous communities, agencies, Elders, and groups across BC, in conjunction with the directors and staff with the goal of optimizing opportunities for collaboration and ensuring an integrated and coordinated approach to improving health care, cultural safety and patient experience. 
  • Provide leadership and education on principles of Indigenous cultural safety and patient experience to health professionals and leaders across C&W, with the aim of transforming service delivery, organizational culture, and support evidence-based decision making by developing educational tools, guides, and models in collaboration with Evaluation and Research Specialists.
  • Assist the Director with budget by monitoring expenses, reporting on variances and budget reconciliation. Adheres to program budget.

  • What you bring


    Qualifications

  • Pursuant to section 41 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry.
  • A level of education, training, and experience equivalent to a Bachelor’s Degree in Health Services Administration, Social Justice or relevant health care discipline with a minimum of five (5) years recent, related experience in health care strategic development and health services.
  • Knowledge and experience with strategies to integrate the patient voice into health services and experience with cross-cultural awareness and sensitivity.
  • Skills & Knowledge

  • Demonstrated knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies.
  • Demonstrated extensive knowledge of health issues, and especially the determinants of health, legislation and public policy affecting Indigenous people.

    Knowledge and appreciation of the unique history, cultures, and rights of Indigenous Peoples in Canada is required.
  • Experience or working knowledge of health systems and policy, organizational change, anti-Indigenous racism, resistance to change, population health, illness prevention, health promotion, knowledge exchange and change management. Comprehensive knowledge of the principles of Indigenous centred care.
  • Lived experience with Indigenous populations and demonstrated extensive knowledge of Indigenous health care needs, services, and issues as well as knowledge of culture, protocols, traditions, and ideology of Indigenous people and organizations in British Columbia is an asset.
  • Established knowledge and network of Indigenous communities, services, and agencies throughout British Columbia is an asset.
  • Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents – including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study – and how they intersect across the health care system.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
  • As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

  • What we bring

    Every PHSA employee enables the best possible patient care for our patients and their families.

    Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
  • As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.



    What we do

     (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.


     (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.


    BCCH and BCW part of the Provincial Health Services Authority (PHSA).

    The Provincial Health Services Authority () plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

    Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.



    Learn more about PHSA and our programs: 

    PHSA, BCCH and BCW are committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems.

    PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the Human Rights Code.



    One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level.

    We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at .

    Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities.

    PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.