Receptionist (Vancouver Community Mental Health Services)

Vancouver Coastal Health


The salary range for this position is CAD $22.99/Hr. – CAD $24.54/Hr.

Job Summary

Come work as a Receptionist with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Receptionist to join the North East Mental Health Team. Apply today to join the team!

As a Receptionist with VCH you will:

  • Be responsible for greeting patients, clients, visitors and directing them to appropriate areas.
  • Provide information services; respond to requests for information, such as location of facilities and personnel, telephone numbers and general information or refers to others.
  • Maintain lists, staff directories and tidiness of reception area.
  • Operate a switchboard to answer incoming calls; obtain/provide information, transfer to the appropriate department/area, take/relay messages and/or page as required.
  • Respond to emergency signals in accordance with established codes and procedures.
  • Process incoming and outgoing mail; receive, open and date stamp incoming mail, package, sort and distribute, prepare outgoing mail, sign courier receipts and send/ receive faxes.
  • Perform a variety of clerical duties such as maintain files and office supplies, schedule appointments and book meeting rooms.
  • Perform general word processing and data entry functions.

  • Qualifications

    Education & Experience

  • Grade 12, Office Assistant Certificate and six (6) months recent, related experience or an equivalent combination of education, training and experience.
  • Knowledge & Abilities

  • Ability to be sensitive, tactful and diplomatic with clients and the public.
  • Knowledge of general office procedures.
  • Ability to type 30 .
  • Ability to communicate effectively both verbally and in writing.
  • Ability to work independently and effectively with others.
  • Ability to organize and prioritize work.
  • Ability to operate related equipment.
  • Computer skills; able to operate a computerized client care information system , word processing and spreadsheet software
  • Physical ability to carry out the duties of the position.
  • Closing Statement

    The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.

    Successful applicants may be required to complete a Criminal Records Review Check.

    As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.


    VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents.

    At VCH, we embrace thinking boldly, taking smart risks, and “going first” when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff
  • Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care.

    We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.